The origins of customer-centricity with Seán Meehan
Professor Sean Meehan, the Dean of Faculty at IMD, discusses what makes a customer focussed company...

March 27, 2026 in Strategy • 7 min read
AXA CHRO Sandrine Girszyn outlines 2026 HR priorities: embracing AI, supporting employee wellbeing, and fostering a culture of continuous learning....
Continue readingMarch 31, 2022 in Strategy • 1 min read • Podcast available
Professor Sean Meehan, the Dean of Faculty at IMD, discusses what makes a customer focussed company...
March 31, 2022 • by Vanina Farber, Patrick Reichert in Strategy • 3 min read
Social entrepreneurship is increasingly recognized as an innovative and sustainable approach to development, job creation and poverty alleviation. Philanthropic impact investors play a key role in building the social enterprise pipeline –...
March 29, 2022 • by Stefan Michel in Strategy • 2 min read
Raising prices in times of inflation, even when necessary, can be a bit tricky. It's important to understand how your customers will react....
March 28, 2022 • by Michael D. Watkins in Strategy • 5 min read
There is no one-size-fits-all method to find the right solutions, but a ‘team engagement’ checklist will put you on the right track....
March 22, 2022 • by Carlos Cordon in Strategy • 2 min read
It’s important to understand when and how to protect your supply chain. Firms should forensically exam their whole chain to find weak links....
March 16, 2022 • by Patrick Reinmoeller in Strategy • 2 min read
The future of sustainablity will depend on innovation, which is also what will set your company on the path to success....
March 14, 2022 • by Patrick Reinmoeller in Strategy • 2 min read
Understanding how profitability and sustainability work together is the critical factor that will define successful businesses for the rest of this century....
March 11, 2022 • by Patrick Reinmoeller in Strategy • 5 min read
It often feels like there is a conflict between delivering profits, securing your organization’s financial interests, and achieving sustainability goals. However, it is possible to balance people, profit, and planet while ensuring...
March 11, 2022 • by Stéphane J. G. Girod in Strategy • 3 min read
Organizations know they need to be agile, but it is easy to get comfortable when you experience some success. You must break this cycle....
March 7, 2022 • by Stéphane J. G. Girod in Strategy • 3 min read
Many companies have lots of good ideas circulating but cannot implement them because of structures and politics....
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