Latest awards & honors
Report
Organizational Learning
Organizational Transformation
DNB and IMD: Building a culture of collaboration, through action learning. At scale
Norway’s financial services group DNB entered the 2020s on a
high note of best-ever quarterly performance; a highly diverse
workforce; and great strides in rolling out innovative services.
Nonetheless, its top management was conscious that the company needed to strengthen the way it collaborated along functional and divisional lines. The chal…
EFMD Excellence in Practice Award 2022 Silver Award
DNB and IMD: Building a culture of collaboration, through action learning. At scale
Summary
Norway’s financial services group DNB entered the 2020s on a
high note of best-ever quarterly performance; a highly diverse
workforce; and great strides in rolling out innovative services.
Nonetheless, its top management was conscious that the company needed to strengthen the way it collaborated along functional and divisional lines. The chal…
EFMD Excellence in Practice Award 2022 Silver Award
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English
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Report
Organizational Learning
Organizational Transformation
Talent Management
ABS, IMD and OCP: Beyond: An ambitious next level talent development program
In 2018, OCP Group – the Moroccan-based world leader in plant nutrition and phosphate industry, and one of the most important employers of the private sector in the country – was a decade into an ambitious transformation program to capture higher value-added downstream business opportunities. To achieve its growth ambitions, it needed to develop…
EFMD Excellence in Practice Awards 2022 Gold Award
ABS, IMD and OCP: Beyond: An ambitious next level talent development program
Summary
In 2018, OCP Group – the Moroccan-based world leader in plant nutrition and phosphate industry, and one of the most important employers of the private sector in the country – was a decade into an ambitious transformation program to capture higher value-added downstream business opportunities. To achieve its growth ambitions, it needed to develop…
EFMD Excellence in Practice Awards 2022 Gold Award
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Case Study
Sustainability
Strategy
General Management
Social Innovation
Schneider Electric: Becoming the world leader in sustainability
Schneider Electric is a multinational company providing energy management and automation. The case briefly outlines the company’s history and describes the progressive integration of sustainability efforts into its overall strategy. This 20-year journey culminates in 2021 when Corporate Knights ranked Schneider Electric No. 1 worldwide for its s…
2022 HEC Montreal CSR Challenge – 2nd Place
Schneider Electric: Becoming the world leader in sustainability
Summary
Schneider Electric is a multinational company providing energy management and automation. The case briefly outlines the company’s history and describes the progressive integration of sustainability efforts into its overall strategy. This 20-year journey culminates in 2021 when Corporate Knights ranked Schneider Electric No. 1 worldwide for its s…
2022 HEC Montreal CSR Challenge – 2nd Place
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Organization
Schneider Electric
Industry
Energy
Language
English
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Case Study
Strategy
Growth
Customer Centricity
Sustainability
Kinto: Toyota’s new mobility services platform
In 2019, Toyota launched KINTO, its new mobility services brand, in Europe – to address the increasing shift in consumer preferences from ownership to on-demand usership. KINTO was only the third brand to be launched by Toyota in its history (after Toyota and Lexus). This signaled to the market that the world’s largest automaker was serious abou…
2nd prize in the 2022 John Molson MBA Case Writing Competition
Kinto: Toyota’s new mobility services platform
Summary
In 2019, Toyota launched KINTO, its new mobility services brand, in Europe – to address the increasing shift in consumer preferences from ownership to on-demand usership. KINTO was only the third brand to be launched by Toyota in its history (after Toyota and Lexus). This signaled to the market that the world’s largest automaker was serious abou…
2nd prize in the 2022 John Molson MBA Case Writing Competition
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Organization
KINTO Europe Gmbh
Industry
Automotive;Logistics and Supply Chain, Transportation
Language
English
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Case Study
Marketing
Strategy
Diversity and Equity and Inclusion
Growth
Social Platform
Sustainability
Kineer: A social marketing challenge
Kineer Services Limited (Kineer) was a social marketing startup set up in 2018 by Lakshmi Narayan Tripathi, a prominent Indian transgender, and Manish Jain, an ex-hospitality industry veteran. Their objective in setting up Kineer was to provide a life of dignity to the socially stigmatized third gender community in India. As a startup, Kineer fa…
3rd prize in the 2022 John Molson MBA Case Writing Competition
Kineer: A social marketing challenge
Summary
Kineer Services Limited (Kineer) was a social marketing startup set up in 2018 by Lakshmi Narayan Tripathi, a prominent Indian transgender, and Manish Jain, an ex-hospitality industry veteran. Their objective in setting up Kineer was to provide a life of dignity to the socially stigmatized third gender community in India. As a startup, Kineer fa…
3rd prize in the 2022 John Molson MBA Case Writing Competition
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Organization
Kineer
Industry
Consumer Goods, Food and Beverage;Services, Water Supply and Sanitary Services
Language
English
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Case Study
Sustainability
Angaza: A Silicon Valley journey (Abridged)
Angaza’s story is not a typical solar light story, but the story of a female social entrepreneur with a for-profit Silicon Valley mindset transforming a social enterprise from a hardware to a software business model. It is about pivots, changing value propositions, and new products and business models as Angaza evolves to escalate social impact …
Angaza: A Silicon Valley journey (Abridged)
Summary
Angaza’s story is not a typical solar light story, but the story of a female social entrepreneur with a for-profit Silicon Valley mindset transforming a social enterprise from a hardware to a software business model. It is about pivots, changing value propositions, and new products and business models as Angaza evolves to escalate social impact …
Organization
Angaza
Industry
Computer Software, Computers, Information Technology
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Academic publications
Article
Digital
Supply Chain
Utilizing additive manufacturing and mass customization under capacity constraints
Additive manufacturing (AM), originally used for prototyping, is increasingly adopted for custom final part production across different industries. However, printing speed and production volume are two barriers for the adoption of AM for product customization at large scale. Nevertheless, manufacturers could aim to combine the benefits of AM for…
Utilizing additive manufacturing and mass customization under capacity constraints
Summary
Additive manufacturing (AM), originally used for prototyping, is increasingly adopted for custom final part production across different industries. However, printing speed and production volume are two barriers for the adoption of AM for product customization at large scale. Nevertheless, manufacturers could aim to combine the benefits of AM for…
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Article
Family Business
Growth
Under which circumstances do family SMEs achieve high growth?: A behavioral perspective
High-growth firms, particularly SMEs, contribute disproportionately to the creation of employment, wealth, and economic development around the world. Yet, knowledge of the circumstances under which such growth patterns occur is limited, and the findings with regard to SMEs are inconclusive. Adopting the behavioural agency model, we analyse the e…
Under which circumstances do family SMEs achieve high growth?: A behavioral perspective
Summary
High-growth firms, particularly SMEs, contribute disproportionately to the creation of employment, wealth, and economic development around the world. Yet, knowledge of the circumstances under which such growth patterns occur is limited, and the findings with regard to SMEs are inconclusive. Adopting the behavioural agency model, we analyse the e…
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Article
Sustainability
Growth
Culture
Gracious growth: How to manage the trade-off between corporate greening and corporate growth
Organizations are increasingly turning to sustainable practices. A significant challenge in the endeavour to embrace sustainability relates to the trade-off between corporate greening and corporate growth – i.e., the difficult task of achieving growth while being truly sustainable. Through an in-depth study of Brunello Cucinelli, one of the worl…
Gracious growth: How to manage the trade-off between corporate greening and corporate growth
Summary
Organizations are increasingly turning to sustainable practices. A significant challenge in the endeavour to embrace sustainability relates to the trade-off between corporate greening and corporate growth – i.e., the difficult task of achieving growth while being truly sustainable. Through an in-depth study of Brunello Cucinelli, one of the worl…
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Article
Leadership
Emotion Management
Diversity and Equity and Inclusion
Now you see me, now you don’t: A conceptual model of the antecedents and consequences of leader impostorism
Impostorism, a phenomenon whereby a person perceives that the role they occupy is beyond their capabilities and puts them at risk of exposure as a “fake,” has attracted plentiful attention in the empirical literature and popular media. However, despite evidence that impostorism is frequently experienced by people in leadership positions, there h…
Now you see me, now you don’t: A conceptual model of the antecedents and consequences of leader impostorism
Summary
Impostorism, a phenomenon whereby a person perceives that the role they occupy is beyond their capabilities and puts them at risk of exposure as a “fake,” has attracted plentiful attention in the empirical literature and popular media. However, despite evidence that impostorism is frequently experienced by people in leadership positions, there h…
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Article
Family Business
Innovation
Entrepreneurship
The “open family firm”: Openness as boundary work in family enterprises
“Openness” has become an established norm in the contemporary business environment. However, despite the crucial importance of boundaries and boundary work in organization and management theory, openness—as opening up boundaries of family firms and entrepreneurial families in collaborating with external actors—has received only nascent attention…
The “open family firm”: Openness as boundary work in family enterprises
Summary
“Openness” has become an established norm in the contemporary business environment. However, despite the crucial importance of boundaries and boundary work in organization and management theory, openness—as opening up boundaries of family firms and entrepreneurial families in collaborating with external actors—has received only nascent attention…
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Article
Supply Chain
Assortment optimization using an attraction model in an omnichannel environment
Making assortment decisions is becoming an increasingly difficult task for many retailers worldwide as they implement omnichannel initiatives. Discrete choice modeling lies at the core of this challenge, yet existing models do not sufficiently account for the complex shopping behavior of customers in an omnichannel environment. In this paper, we…
Assortment optimization using an attraction model in an omnichannel environment
Summary
Making assortment decisions is becoming an increasingly difficult task for many retailers worldwide as they implement omnichannel initiatives. Discrete choice modeling lies at the core of this challenge, yet existing models do not sufficiently account for the complex shopping behavior of customers in an omnichannel environment. In this paper, we…
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Case studies
Case Study
Strategy
Competitiveness
Disruption
Digital
Trader Joe’s: At a crossroads?
When Covid-19 hit the US in 2020, the grocery retail industry underwent a greatly accelerated digital transformation as consumers’ habits changed drastically in a matter of weeks. As Americans sought to avoid their risk of exposure to the coronavirus, the adoption of online grocery shopping, click-and-collect and self-checkout skyrocketed. By 20…
Trader Joe’s: At a crossroads?
Summary
When Covid-19 hit the US in 2020, the grocery retail industry underwent a greatly accelerated digital transformation as consumers’ habits changed drastically in a matter of weeks. As Americans sought to avoid their risk of exposure to the coronavirus, the adoption of online grocery shopping, click-and-collect and self-checkout skyrocketed. By 20…
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Organization
Trader Joe’s
Industry
Consumer Goods, Food and Beverage;Consumer Services, Retail
Language
English
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Case Study
Strategy
Advertising
Digital
Disruption
Business on the move (B) (Video case)
Case B, a video case, reveals the identity of the company and its two protagonists. Via an interview technique, students learn about the starting situation and the reasoning behind the transformation. In three segments, Nadine Borter and Thomas Fresnard reveal how they transformed the organization – and the details are compelling The intricate d…
Business on the move (B) (Video case)
Summary
Case B, a video case, reveals the identity of the company and its two protagonists. Via an interview technique, students learn about the starting situation and the reasoning behind the transformation. In three segments, Nadine Borter and Thomas Fresnard reveal how they transformed the organization – and the details are compelling The intricate d…
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Organization
Contexta
Industry
Business Management Services, Advertising and Public Relations;Media
Language
English
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Case Study
Strategy
Digital
Bank Cler and Zak: How to succeed in digital banking
Mariateresa Vacalli is CEO of Bank Cler, a subsidiary of the larger Basler Kantonalbank (BKB), a traditional local incumbent in the German-speaking part of Switzerland. She needs to secure the successful future of Bank Cler and its mobile bank Zak, in an increasingly digitally connected and competitive space. The variety of disruptive business m…
Bank Cler and Zak: How to succeed in digital banking
Summary
Mariateresa Vacalli is CEO of Bank Cler, a subsidiary of the larger Basler Kantonalbank (BKB), a traditional local incumbent in the German-speaking part of Switzerland. She needs to secure the successful future of Bank Cler and its mobile bank Zak, in an increasingly digitally connected and competitive space. The variety of disruptive business m…
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Organization
Bank Cler
Industry
Finance and Insurance, Banking
Language
English
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Case Study
Strategy
Sustainability
Human Resources
Ternium: Rolling into the future – human resources
Ternium is a Latin American steel company that has earned a reputation as one of the best-managed steel companies in the world, skilled in navigating turbulent markets. Driving the company are a long-term strategic focus, an engineer’s mindset of constant process innovation as old as its roots, and a goal to become the leading steel company in t…
Ternium: Rolling into the future – human resources
Summary
Ternium is a Latin American steel company that has earned a reputation as one of the best-managed steel companies in the world, skilled in navigating turbulent markets. Driving the company are a long-term strategic focus, an engineer’s mindset of constant process innovation as old as its roots, and a goal to become the leading steel company in t…
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Organization
Ternium
Industry
Materials, Steel
Language
English
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Case Study
Strategy
Sustainability
Human Resources
Ternium: Rolling into the future – sustainability
Ternium is a Latin American steel company that has earned a reputation as one of the best-managed steel companies in the world, skilled in navigating turbulent markets. Driving the company are a long-term strategic focus, an engineer’s mindset of constant process innovation as old as its roots, and a goal to become the leading steel company in t…
Ternium: Rolling into the future – sustainability
Summary
Ternium is a Latin American steel company that has earned a reputation as one of the best-managed steel companies in the world, skilled in navigating turbulent markets. Driving the company are a long-term strategic focus, an engineer’s mindset of constant process innovation as old as its roots, and a goal to become the leading steel company in t…
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Organization
Ternium
Industry
Materials, Steel
Language
English
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Case Study
Strategy
Sustainability
Human Resources
Ternium: Rolling into the future – organization
Ternium is a Latin American steel company that has earned a reputation as one of the best-managed steel companies in the world, skilled in navigating turbulent markets. Driving the company are a long-term strategic focus, an engineer’s mindset of constant process innovation as old as its roots, and a goal to become the leading steel company in t…
Ternium: Rolling into the future – organization
Summary
Ternium is a Latin American steel company that has earned a reputation as one of the best-managed steel companies in the world, skilled in navigating turbulent markets. Driving the company are a long-term strategic focus, an engineer’s mindset of constant process innovation as old as its roots, and a goal to become the leading steel company in t…
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Organization
Ternium
Industry
Materials, Steel
Language
English
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Knowledge Hub – I by IMD
Article
Innovation
Digital
Bridging the digital acceleration gap
How digital leaders can overcome the barriers to achieving their ambitions
Bridging the digital acceleration gap
Summary
How digital leaders can overcome the barriers to achieving their ambitions
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Article
Technology Management
Leadership
Preventing security breaches must start at the top
Technology alone will not stop successful cyber criminals attacking your company. C-level executives must lead the way in planning, implementing and monitoring effective security initiatives.
Preventing security breaches must start at the top
Summary
Technology alone will not stop successful cyber criminals attacking your company. C-level executives must lead the way in planning, implementing and monitoring effective security initiatives.
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Article
Human Resources
Diversity and Equity and Inclusion
Advancing diversity and inclusion in an age of hybrid work
Organizations and their leaders need to take steps to ensure diversity and inclusion efforts are supported as hybrid and remote working become the norm
Advancing diversity and inclusion in an age of hybrid work
Summary
Organizations and their leaders need to take steps to ensure diversity and inclusion efforts are supported as hybrid and remote working become the norm
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Article
Sustainability
Businesses can gain from shift to fairer economic model
The world needs to shift to a radically different economic model if it is to avoid stagnation and ensure prosperity for all. Businesses will ultimately benefit from this transition, but they must play an active role in system change if they are to be part of the solution, rather than part of the problem
Businesses can gain from shift to fairer economic model
Summary
The world needs to shift to a radically different economic model if it is to avoid stagnation and ensure prosperity for all. Businesses will ultimately benefit from this transition, but they must play an active role in system change if they are to be part of the solution, rather than part of the problem
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Article
Technology Management
Protect and survive: Act now on cybersecurity
Experts from the public and private sector – including CEOs, board members and government officials – are gathered in Lausanne for the Financial Times’ Cyber Resilience Summit, where strategies for overcoming new threats will be in focus. With the volume and sophistication of cyberattacks growing enormously, Öykü Işik, head of IMD’s Cybersecurit…
Protect and survive: Act now on cybersecurity
Summary
Experts from the public and private sector – including CEOs, board members and government officials – are gathered in Lausanne for the Financial Times’ Cyber Resilience Summit, where strategies for overcoming new threats will be in focus. With the volume and sophistication of cyberattacks growing enormously, Öykü Işik, head of IMD’s Cybersecurit…
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Article
Sustainability
Economics
Let’s replace GDP: Introducing the Green Domestic Product
To help policymakers and business leaders better understand the true impact of economic activity on people and the planet, GDP needs to measure more than just output.
Let’s replace GDP: Introducing the Green Domestic Product
Summary
To help policymakers and business leaders better understand the true impact of economic activity on people and the planet, GDP needs to measure more than just output.
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Insights for practitioners
Report
Digital
Competitiveness
IMD World Digital Competitiveness Ranking 2022
Now in its sixth year, the IMD World Digital Competitiveness Ranking, produced by the IMD World Competitiveness Center, measures the capacity and readiness of 63 economies to adopt and explore digital technologies as a key driver for economic transformation in business, government and wider society. Based on a mixture of hard data and survey rep…
IMD World Digital Competitiveness Ranking 2022
Summary
Now in its sixth year, the IMD World Digital Competitiveness Ranking, produced by the IMD World Competitiveness Center, measures the capacity and readiness of 63 economies to adopt and explore digital technologies as a key driver for economic transformation in business, government and wider society. Based on a mixture of hard data and survey rep…
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Article
Digital
Organizational Learning
3 stages of a successful digital transformation
Most digital transformations fail. Various studies from academics, consultants, and analysts indicate that the rate of digital transformations failing to meet their original objectives ranges from 70% to 95%, with an average at 87.5%. Yet, digital transformation has been at the top of corporate agendas for at least a decade and shows no sign of …
3 stages of a successful digital transformation
Summary
Most digital transformations fail. Various studies from academics, consultants, and analysts indicate that the rate of digital transformations failing to meet their original objectives ranges from 70% to 95%, with an average at 87.5%. Yet, digital transformation has been at the top of corporate agendas for at least a decade and shows no sign of …
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Article
Innovation
Strategy
Digital
Why innovators in China stay close to the market
Look at the electric shavers on offer from Philips at stores in New York, London, or Tokyo, and one will seem much like another. But go to Shanghai, or a smaller Chinese city like Yantai, and you’ll see something different. There, Philips has products that arose from local innovations and are customized for Chinese consumers.
Why innovators in China stay close to the market
Summary
Look at the electric shavers on offer from Philips at stores in New York, London, or Tokyo, and one will seem much like another. But go to Shanghai, or a smaller Chinese city like Yantai, and you’ll see something different. There, Philips has products that arose from local innovations and are customized for Chinese consumers.
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Article
Strategy
Technology Management
Data Analytics
How smart products create connected customers
As leaders of legacy product and service companies anchored in traditional value chains seek ways to prosper in the digital economy, one of the most important questions they can ask is, “How can we turn our existing customers into digital customers?” Digital customers don’t simply buy products and services: Their interactions with those products…
How smart products create connected customers
Summary
As leaders of legacy product and service companies anchored in traditional value chains seek ways to prosper in the digital economy, one of the most important questions they can ask is, “How can we turn our existing customers into digital customers?” Digital customers don’t simply buy products and services: Their interactions with those products…
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Article
Sustainability
Finance
Intentional money: Strategies for sustainable finance
The logic of sustainable finance is simple; tell me where you put your money, and I will know what matters to you. But how do sustainable investors actually make their investment decisions and what are the strategies available to them? Business plays an essential role in tackling social and environmental problems. The typical approach emphasizes…
Intentional money: Strategies for sustainable finance
Summary
The logic of sustainable finance is simple; tell me where you put your money, and I will know what matters to you. But how do sustainable investors actually make their investment decisions and what are the strategies available to them? Business plays an essential role in tackling social and environmental problems. The typical approach emphasizes…
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Article
Technology Management
Digital
Is your company squandering digital opportunities?
More than 60 years ago, Harvard Business School professor Theodore Levitt famously argued that companies often fail because they focus so narrowly on products and services that they forget to keep in mind the bigger picture: what consumers actually want. Levitt called this problem “marketing myopia,” and it remains a problem to this day. Increas…
Is your company squandering digital opportunities?
Summary
More than 60 years ago, Harvard Business School professor Theodore Levitt famously argued that companies often fail because they focus so narrowly on products and services that they forget to keep in mind the bigger picture: what consumers actually want. Levitt called this problem “marketing myopia,” and it remains a problem to this day. Increas…
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Book
Competitiveness
Strategy
Digital
How can legacy firms remain relevant in the digital era? In The Future of Competitive Strategy, strategic management expert Mohan Subramaniam explains how firms can leverage both their traditional strengths and the modern-day power of data and digital ecosystems to forge a new competitive strategy. Drawing on the experiences of a range of compan…
Books
Book
Competitiveness
Strategy
Digital
The future of competitive strategy: Unleashing the power of data and digital ecosystems
How can legacy firms remain relevant in the digital era? In The Future of Competitive Strategy, strategic management expert Mohan Subramaniam explains how firms can leverage both their traditional strengths and the modern-day power of data and digital ecosystems to forge a new competitive strategy. Drawing on the experiences of a range of compan…
The future of competitive strategy: Unleashing the power of data and digital ecosystems
Summary
How can legacy firms remain relevant in the digital era? In The Future of Competitive Strategy, strategic management expert Mohan Subramaniam explains how firms can leverage both their traditional strengths and the modern-day power of data and digital ecosystems to forge a new competitive strategy. Drawing on the experiences of a range of compan…
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Book
Communication
Clean language interviewing: Principles and applications for researchers and practitioners
Combining academic rigour with real application examples, a global range of contributors analyse the use of Clean Language Interviewing in multiple settings including business, education, and healthcare.
Clean language interviewing: Principles and applications for researchers and practitioners
Summary
Combining academic rigour with real application examples, a global range of contributors analyse the use of Clean Language Interviewing in multiple settings including business, education, and healthcare.
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Book
Economics
Competitiveness
Leadership
The future is young: How technology, talent and innovation can help us face the most pressing challenges of our time
Amid this fast and disorienting pace of change, many are instinctively looking to political leaders and world-renowned experts for answers. As a result, important conversations that should be going on have been conspicuous by their absence. In particular, these are conversations that should involve young people. If new paradigms are emerging tha…
The future is young: How technology, talent and innovation can help us face the most pressing challenges of our time
Summary
Amid this fast and disorienting pace of change, many are instinctively looking to political leaders and world-renowned experts for answers. As a result, important conversations that should be going on have been conspicuous by their absence. In particular, these are conversations that should involve young people. If new paradigms are emerging tha…
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Book
Decision Making
Solvable: A simple solution to complex problems
Problem solving skills are in high demand, yet we’re not taught how to develop and apply these skills appropriately. Solvable offers a simple solution with a 3-step process—Frame, Explore, Decide—and concrete tools that you can use to become a better problem solver and successfully engage relevant people, whatever the challenge you face.
Solvable: A simple solution to complex problems
Summary
Problem solving skills are in high demand, yet we’re not taught how to develop and apply these skills appropriately. Solvable offers a simple solution with a 3-step process—Frame, Explore, Decide—and concrete tools that you can use to become a better problem solver and successfully engage relevant people, whatever the challenge you face.
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Book
Competitiveness
Economics
Data Analytics
IMD World Competitiveness Yearbook: 2022
The 34th edition of the IMD World Competitiveness Yearbook is being launched at a moment of tremendous turmoil. COVID-19 continues to affect large parts of the world. Interestingly, while in some countries comprehensive efforts are being made to return to a state of normalcy, other parts of the world are experiencing a massive rise in the number…
IMD World Competitiveness Yearbook: 2022
Summary
The 34th edition of the IMD World Competitiveness Yearbook is being launched at a moment of tremendous turmoil. COVID-19 continues to affect large parts of the world. Interestingly, while in some countries comprehensive efforts are being made to return to a state of normalcy, other parts of the world are experiencing a massive rise in the number…
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English
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Book
Organizational Learning
Leadership
Corporate University
Executive education after the pandemic: A vision for the future
Business education and executive development has been one of the most fascinating industries in the world and the fastest growing segment of higher education over the past decades. Today, it is experiencing change on a scale unprecedented since the foundation of the first business schools in the early 20th Century, both due to changes in the cor…
Executive education after the pandemic: A vision for the future
Summary
Business education and executive development has been one of the most fascinating industries in the world and the fastest growing segment of higher education over the past decades. Today, it is experiencing change on a scale unprecedented since the foundation of the first business schools in the early 20th Century, both due to changes in the cor…
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