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The six disciplines of strategic thinking by Michael D Watkins
Book Strategy Leadership
The Six Disciplines of Strategic Thinking
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Case Study
bKash: Financial technology innovation for emerging markets

The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…

Innovation Finance Technology Management Emerging Market
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Ishtiaq Pasha Mahmood, Marleen Dieleman and Narmin Tartila
© 2017
bKash: Financial technology innovation for emerging markets
By Ishtiaq Pasha Mahmood Marleen Dieleman and Narmin Tartila
©2017
Summary
The founder of bKash Limited (bKash), a successful mobile financial services (MFS) model pioneered in Bangladesh, built the company from scratch, targeting services at the lower socioeconomic segment of society and eventually acquiring 26 million customers. bKash has had a positive impact on the lives of countless poor people and has gained worl…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2017
Copyright owner External Copyright
Organization bKash
Industry Finance and Insurance
Available Languages English
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Case Study
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India

In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…

Finance Economics
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
By Marleen Dieleman, Ishtiaq Pasha Mahmood and Sadat Reza
© 2021
National Payments Corporation of India: Cutting-edge Fintech ecosystem innovation in India
By Marleen Dieleman Ishtiaq Pasha Mahmood and Sadat Reza
©2021
Summary
In recent years, India had experienced a digital revolution, emerging as a forerunner in cashless payments and, in the process, dramatically raising the level of financial inclusion in the country. The National Payments Corporation of India (NPCI), established in 2008 with the mandate to improve national payment systems, became a global gold sta…
2023-2024 Ivey Publishing Best Seller Award (11th among 25 expert cases)
Copyright ©2021
Copyright owner External Copyright
Organization National Payments Corporation of India
Industry Finance and Insurance, Financial Services
Available Languages English
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Academic publications
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Article
EXPRESS: Balancing resilience and efficiency: A literature review on overcoming supply chain disruptions

The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…

Supply Chain Resilience
By Florian Lücker, Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management
16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
EXPRESS: Balancing resilience and efficiency: A literature review on overcoming supply chain disruptions
By Florian Lücker Anna Timonina-Farkas and Ralf W. Seifert
in Production and Operations Management 16 November 2024, ePub before print, https://doi.org/10.1177/10591478241302735
Summary
The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions (Kleindorfer and Saad 2005). Over the past decades, significant research has been carried out to b…
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Article
A multi-voiced account of family entrepreneuring research: Expanding the agenda of family entrepreneurship

This conceptual, multi-voiced paper aims to collectively explore and theorize family entrepreneuring, which is a research stream dedicated to investigating the emergence and becoming of entrepreneurial phenomena in business families and family firms.

Family Business Entrepreneurship
By Haja Al-Dajani, Nupur Pavan Bang, Rodrigo Basco, Alfredo De Massis and et al.
in International Journal of Entrepreneurial Behaviour and Research
November 2024, vol. 30, no. 9, pp. 2185-2233, https://doi.org/10.1108/IJEBR-05-2023-0516
A multi-voiced account of family entrepreneuring research: Expanding the agenda of family entrepreneurship
By Haja Al-Dajani Nupur Pavan Bang Rodrigo Basco Alfredo De Massis and et al.
in International Journal of Entrepreneurial Behaviour and Research November 2024, vol. 30, no. 9, pp. 2185-2233, https://doi.org/10.1108/IJEBR-05-2023-0516
Summary
This conceptual, multi-voiced paper aims to collectively explore and theorize family entrepreneuring, which is a research stream dedicated to investigating the emergence and becoming of entrepreneurial phenomena in business families and family firms.
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Article
Family CEO and radical innovation: A stewardship perspective

This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…

Family Business Innovation
By Lorenzo Ardito, Ivan Miroshnychenko, Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy
4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Family CEO and radical innovation: A stewardship perspective
By Lorenzo Ardito Ivan Miroshnychenko Antonio Messeni Petruzzelli and Alfredo De Massis
in Research Policy 4 November 2024, ePub before print, https://doi.org/10.1016/j.respol.2024.105144
Summary
This article integrates the literature on radical innovation, the stewardship perspective, and family business research to develop and test a model examining the influence of a family CEO and the CEO’s generational stage on radical innovation, considering different types of family CEOs as distinct manifestations of strategic leaders’ stewardship…
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Article
The lean impact start-up framework: Fueling innovation for positive societal change

How can innovative solutions to address societal grand challenges be cultivated in a pragmatic and impactful way? In this article, we propose the “lean impact start-up” framework, which integrates the principles of the lean start-up methodology with fresh perspectives from new stakeholder theory—and specifically, stakeholder governance. The lean…

Social Innovation Entrepreneurship
By Sophie Bacq and Stephanie Wang
in Journal of Management
November 2024, vol. 50, no. 8, pp. 3139-3161, https://doi.org/10.1177/01492063241240713
The lean impact start-up framework: Fueling innovation for positive societal change
By Sophie Bacq and Stephanie Wang
in Journal of Management November 2024, vol. 50, no. 8, pp. 3139-3161, https://doi.org/10.1177/01492063241240713
Summary
How can innovative solutions to address societal grand challenges be cultivated in a pragmatic and impactful way? In this article, we propose the “lean impact start-up” framework, which integrates the principles of the lean start-up methodology with fresh perspectives from new stakeholder theory—and specifically, stakeholder governance. The lean…
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Article
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms

The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…

Family Business Board Purpose
By Cristina Bettinelli, Alfredo De Massis, Manisha Singal and John Davis
in Journal of Management Studies
November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
From family director pathos to board ethos: Managing multiple role identity struggles in the boardroom of family firms
By Cristina Bettinelli Alfredo De Massis Manisha Singal and John Davis
in Journal of Management Studies November 2024, vol. 61, no. 7, pp. 2814-2848, https://doi.org/10.1111/joms.12990
Summary
The literature indicates that the board of directors exists to provide resources and strategic direction (service task) and monitor top managers (control task), often tending to overgeneralize board tasks. Using a unique sample of 36 elite family firm directors having served on 615 boards with an aggregate 1447 years’ experience, and integrating…
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Article
Corporate social responsibility and family firm performance: A meta-analytic review

Although corporate social responsibility (CSR) has received considerable attention in family firms, empirical findings on the CSR/family firm performance nexus are mixed and inconsistent. This meta-analytic review aims to clarify the mixed results by establishing the degree to which CSR influences family firm performance and to test the moderati…

Family Business Social Innovation
By Stephen Oduro, Rana Muhammad Umar, Alfredo De Massis and Leul Girma Haylemariam
in Corporate Social Responsibility and Environmental Management
25 October 2024, ePub before print, https://doi.org/10.1002/csr.3004
Corporate social responsibility and family firm performance: A meta-analytic review
By Stephen Oduro Rana Muhammad Umar Alfredo De Massis and Leul Girma Haylemariam
in Corporate Social Responsibility and Environmental Management 25 October 2024, ePub before print, https://doi.org/10.1002/csr.3004
Summary
Although corporate social responsibility (CSR) has received considerable attention in family firms, empirical findings on the CSR/family firm performance nexus are mixed and inconsistent. This meta-analytic review aims to clarify the mixed results by establishing the degree to which CSR influences family firm performance and to test the moderati…
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Article
How a single capital market would unlock Europe’s potential

It has become conventional wisdom to view Europe as an economic powerhouse past its prime, overshadowed by the steady advance of the US and meteoric rise of China. Critics cite Europe’s shrinking share of global GDP, excessive regulation, and sluggish investment as evidence of a “competitiveness crisis”. But this narrative obscures a more profou…

Global Business Competitiveness Artificial Intelligence
By David Bach
in FT.com
26 November 2024
How a single capital market would unlock Europe’s potential
By David Bach
in FT.com 26 November 2024
Summary
It has become conventional wisdom to view Europe as an economic powerhouse past its prime, overshadowed by the steady advance of the US and meteoric rise of China. Critics cite Europe’s shrinking share of global GDP, excessive regulation, and sluggish investment as evidence of a “competitiveness crisis”. But this narrative obscures a more profou…
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Article
How the UAE is moving towards an AI-driven, knowledge-based economy

The UAE has been making waves recently in the technology world. A $1.5 billion deal between American tech giant Microsoft and Abu Dhabi’s AI champion, G42, is a bold move to boost the UAE’s technology clout, especially in artificial intelligence. With its vast oil wealth and energy transition, the UAE has certainly set its sights on becoming a g…

Artificial Intelligence Economics Digital Business Transformation
By Arturo Bris
in The National
23 November 2024
How the UAE is moving towards an AI-driven, knowledge-based economy
By Arturo Bris
in The National 23 November 2024
Summary
The UAE has been making waves recently in the technology world. A $1.5 billion deal between American tech giant Microsoft and Abu Dhabi’s AI champion, G42, is a bold move to boost the UAE’s technology clout, especially in artificial intelligence. With its vast oil wealth and energy transition, the UAE has certainly set its sights on becoming a g…
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Article
New year, strong start: Launch 2025 with momentum

In today’s business environment, traditional annual planning cycles are increasingly insufficient. Markets shift rapidly, new competitors emerge unexpectedly, and technological disruptions can upend entire industries in a matter of months. This increasing turbulence requires organizations to be more agile and adaptive than ever before. But in th…

Leadership Business Transformation Organizational Design
By Michael D. Watkins
in SmartBrief
22 November 2024
New year, strong start: Launch 2025 with momentum
By Michael D. Watkins
in SmartBrief 22 November 2024
Summary
In today’s business environment, traditional annual planning cycles are increasingly insufficient. Markets shift rapidly, new competitors emerge unexpectedly, and technological disruptions can upend entire industries in a matter of months. This increasing turbulence requires organizations to be more agile and adaptive than ever before. But in th…
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Article
What is the role of the board in a transformation?

Boards are playing an increasingly active part in shaping change efforts.

Board Leadership Business Transformation
By Didier Cossin and Yukie Saito
in Management Today
November 2024
What is the role of the board in a transformation?
By Didier Cossin and Yukie Saito
in Management Today November 2024
Summary
Boards are playing an increasingly active part in shaping change efforts.
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Article
Se il manager sceglie di centralizzare la catena decisionale

September 2024 marks a turning point in corporate management and a drama in the management world, which began with an essay by Paul Graham, patron of Silicon Valley’s leading startup incubator, Y Combinator.Graham coins a new paradigm, the founder mode-the approach to corporate management in which the Ceo maintains micromanagerial control over e…

Family Business Team Dynamics Organizational Behavior Leadership
By Alfredo De Massis and Paolo Lacchè
in Il Sole 24 ore
21 November 2024
Se il manager sceglie di centralizzare la catena decisionale
By Alfredo De Massis and Paolo Lacchè
in Il Sole 24 ore 21 November 2024
Summary
September 2024 marks a turning point in corporate management and a drama in the management world, which began with an essay by Paul Graham, patron of Silicon Valley’s leading startup incubator, Y Combinator.Graham coins a new paradigm, the founder mode-the approach to corporate management in which the Ceo maintains micromanagerial control over e…
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Book
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity

This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.

Competitiveness Technology Management Digital
By Bruno Lanvin
Published by International Institute for Management Development, © 2024
Prosperous and inclusive cities: How smart cities can reduce global inequalities by promoting local and inclusive prosperity
By Bruno Lanvin
Published by International Institute for Management Development ©2024
Summary
This is the third volume in the IMD smart cities case study book series. It marks the first collaboration between IMD and WeGO in collecting and publishing a set of case studies and makes heavy reference to the 2023 edition of the IMD Smart City Index (SCI), which was produced by the IMD World Competitiveness Center with WeGO’s support.
Copyright ©2024
Copyright owner IMD Copyright
Available Languages English
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Research Information & Knowledge Hub for additional information on IMD publications