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AI and the CXO: Redefining customer experience in the age of AI

5 hours ago • by Michael R. Wade, Konstantinos Trantopoulos in Artificial Intelligence • 8 min read

To create the best customer experience, CXOs should leverage AI to build dynamic systems that adapt in real time to customer needs. We explore how leading companies are using this approach today....

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The good, the bad, and the ugly: What big energy and utilities players tell us about the new sustainability reporting regime

January 19, 2026 • by Sara Ratti, Frederic Barge, Florian Hoos , Florence Hugard, Danielle Landesz Campen, Karl Schmedders in Sustainability • 12 min read

First-year CSRD and ESRS disclosures boost transparency in energy and utilities, but early evidence shows compliance is outweighing strategic insight....

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What comes next for international development 

In a moment of upheaval for international development, Katherine Milligan of the Geneva Graduate Institute and Carlos Álvarez Pereira, Secretary General of the Club of Rome, argue that hope – not fear – must guide what comes next.

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