Recreate customer value through digital
In a world of increased digitization and rapidly evolving consumer behavior, few business functions have been as profoundly disrupted as marketing. Beyond tactical adjustments, what are the broader strategic implications of digital on marketing? How do you seize the opportunities arising from digital to rethink your marketing strategy and change the competitive game?
This online program offers a strategic view on how to rethink marketing and value creation through the lens of digital. You will explore several pathways to redefine the value you bring to customers by transforming products, markets, and the customer experience. You will reflect on how customer centricity applies to your own context, and will expand your view on how to gain customer insights and educate and engage your target audience.
At the end of the program, you will be equipped with the insights and skills to generate a digital marketing strategy that enables you to leapfrog competitors and redefine customer value.
You can take this program as a standalone course or as part of the IMD Digital Excellence Diploma.
Length: 8 weeks (4-6 hours per week).
Digital Excellence Diploma
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