Why does artificial intelligence need regulation?
Mike & Amit discuss the shifting landscape of AI law and the legislation to expect in 2024...
Management Cast
Business
The origins of customer-centricity with Seán Meehan
Professor Sean Meehan, the Dean of Faculty at IMD, discusses what makes a customer focussed company...
Spotify Apple GoogleSome companies are great for customers. Not only do they care, but they change whole markets to work better for the people they serve. Join Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy, as he explores what it takes to be truly customer-centric.
As the author of two books on how to win and keep customers, Meehan’s work explores how businesses that prioritize customers’ interests ahead of those of all other stakeholders perform better for all stakeholders.
In the inaugural episode of ManagementCast, Meehan discusses the origins of customer centricity, and what it could mean for your company.
Listen to our new series
How AI gives Taobao’s one billion customers the personal touch
Chris Tung is President of Strategic Development at Chinese e-commerce multinational Alibaba Group. He tells Amit Joshi how the company is integrating AI to optimize its customer experience....
Part 2: Chris Douvos of Ahoy Capital explores the evolution of the emerging managers segment
Chris Douvos talks Chris discusses the impact of innovative fund structures, data utilization, and institutional interest. ...
How AI is taking the Biotech industry by storm
Mike & Amit discuss how artificial intelligence may revolutionize healthcare, and improve our collective quality of life...
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