Digital automation: reaping the benefit needs careful planning
Take time to do your research as mistakes can prove costly...
Technology
Getting GenAI to live up to the hype
Tomoko Yokoi explains why GenAI isn’t delivering on its promise — and how clearer success metrics, upskilling, and purposeful scaling can finally unlock its value....
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Fuse soft skills and digital for customer centricity on steroids
Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity....
How can we fix digital’s big trust problem?
May 6, 2021 in Technology • 3 min read
Governments and the private sector are in a race against time to stave off a crisis of public trust in digital identities. Experts argue that policymakers and businesses must work in closer...
Home alone or office drone? How to get the balance right
April 30, 2021 • by Glenn Dutcher, Rachel Morrison in Technology • 7 min read
Home working has become part of the furniture. How can companies design flexible working strategies to boost productivity and well-being?...
Digital transformation: how to bridge the gap between knowledge and action
There is no hiding from digital disruption, and the pandemic definitely accelerated the process for many organizations. But while companies know they need to transform, they are really struggling with how to...
Adapt to survive: here’s what you need to know
March 17, 2021 • by Howard H. Yu in Technology • 6 min read
Welcome to The Forecaster. Every quarter Howard Yu will preview business trends likely to preoccupy international executives over the coming months. Think of it as a boardroom crystal ball, in which we...
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