Customer loyalty is a myth, just ask my taxi driver
In his new book The Human Experience, John Sills explains why the “usefulness” of a retailer or service provider is far more important than any misplaced notions of fidelity....

January 26, 2026 • by Hamilton Mann in Business • 12 min read • Audio available
Confusing efficiency with productivity is to mistake speed for direction, and execution for value. Hamilton Mann explains how to avoid the pitfalls in your AI transformation...
Continue readingJanuary 9, 2023 in Business • 6 min read
In his new book The Human Experience, John Sills explains why the “usefulness” of a retailer or service provider is far more important than any misplaced notions of fidelity....
January 5, 2023 in Business • 1 min read • Podcast available
IMD Professor Cyril Bouquet discusses how the mega-dive approach will change, and the importance of investing in the future...
December 29, 2022 in Business • 1 min read • Podcast available
Tukule Founder & CEO Khadija Mohamed-Churchill reveals what motivates her and offers advice for other impact entrepreneurs...
December 26, 2022 • by Louise Muhdi in Business • 5 min read
IMD Affiliate Professor of Innovation and Strategy Louise Muhdi examines the world of collaborative ecosystems and asks: When it comes to collaboration, does 1+1=3?...
December 23, 2022 • by Natalia Olynec in Business • 7 min read
The global agreement on protecting nature and preventing biodiversity loss hammered out at the United Nations COP15 conference in Montreal will have significant implications for business, says Natalia Olynec....
December 22, 2022 • by Cyril Bouquet in Business • 1 min read • Podcast available
In Episode 19 of ManagementCast, Cyril Bouquet discusses the importance of investing in executive development through times of financial hardship...
December 21, 2022 • by Lars Häggström in Business • 6 min read
Managers facing culls can learn from the botched sackings at Twitter and elsewhere, which can come back to haunt businesses...
December 18, 2022 in Business • 9 min read
Successful managers at the top level need a wide range of skills to lead teams both on and off the field. Renowned football writer Simon Kuper presents his best XI tips (plus...
December 16, 2022 • by Goutam Challagalla, Frédéric Dalsace in Business • 3 min read
It is important to understand the approaches you can take towards sustainability when crafting your business strategy....
December 15, 2022 • by Christina Gaw in Business • 8 min read
Gaw Capital, a real estate investment firm, was set up by two brothers and a friend from university in 2005. Three years later, their banker sister Christina Gaw accepted an offer to...
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