To create the best customer experience, CXOs should leverage AI to build dynamic systems that adapt in real time to customer needs. We explore how leading companies are using this approach today....
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As luxury e-commerce enters a new chapter, shifting consumer expectations, rising costs, and mounting sustainability demands are testing the resilience of every player. LuxExperience CEO Michael Kliger shares how it is navigating...
As the luxury sector faces a shrinking consumer base and rising ESG skepticism, Breitling is redefining sustainability as a source of strategic value across its products, supply chains, and brand purpose....
With 25 years of experience across leading multinationals like Philip Morris International (PMI), Firmenich, and Danone, Luca Nanni believes supply chain can serve as a strategic driver for business success and leadership...
Rohit Jawa, CEO of Hindustan Unilever, outlines how he is reshaping the company’s strategy to meet the evolving needs of India’s growing middle class, leveraging digital transformation, talent development, and a future-focused...
The traditional e-commerce model is on its last legs. In a disrupted luxury landscape, brand leaders are shifting focus to unified commerce, hyper-personalization, and deeper digital storytelling to completely reinvent the customer...
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