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Brain Circuits
How to be remembered for the right reasons #4: Keep it simple
In leadership, we often mistake complexity for intelligence, believing that technical jargon and detailing every nuance demonstrate expertise. In reality, it signals a failure to master one’s material. In the fourth of our series on effective communication for leaders, Robert Vilkelis sets out how to distill the complex into the simple.
How do you make yourself understood?
Consider your own communication style. Which of the following describes it best?
1. “When explaining a complex topic, my first instinct is to…”
a. Lay out all the details to show the full picture.
b. Start with a high-level overview.
c. Use a metaphor to make it more relatable.
2. “When I use analogies or metaphors, I draw them from…”
a. My area of professional expertise.
b. I rarely use them in a professional setting.
c. Universal human experiences (cooking, navigating, etc.)
3. “My approach to technical jargon with a non-technical audience is to…”
a. Use it – but be prepared to explain it if asked.
b. Briefly define the terms as I introduce them.
c. Avoid it entirely and translate concepts into plain language.
A framework for clarity that sticks
1. Use metaphors based on universal experiences
A well-chosen metaphor is the fastest path to understanding, as it bridges your new idea to a concept the audience already knows. The key is to ensure the bridge is built on common ground. Avoid niche or technical analogies and instead draw from universal human experiences. For example, compare a team merger to a marriage or a project plan to a recipe. These concepts require no specialist knowledge to grasp. Remember: an obscure metaphor is no more helpful than an opaque explanation. The goal is to open a door, not present another locked one.
2. Calibrate the right level of detail
The art of simplicity lies in providing the right level of detail: ruthlessly distinguish between what’s interesting to you and what’s necessary for your audience to understand. Before you speak, ask yourself this critical question: “What level of nuance is necessary for this audience to achieve this outcome?”
For example, when announcing a corporate acquisition, does the board need to know the detailed restructuring plan for every department? Or do they simply need to understand the top-level strategic synergies and financial impact? The answer depends on your goal. Calibrate the level of detail to the decision you need, not the information you have.
3. Build a scaffold and signpost it
Your audience won’t grasp complex details without first establishing a simple, stable framework. Start with the “big picture” before layering on nuance. Guide your audience through this structure with explicit signposting and use simple, direct language to show them your path:
- “Let’s start with the big picture…”
- “There are three key things to understand about this. The first is…”
- “Now that we understand the core problem, let’s zoom in on the key details.”
This verbal scaffolding helps your audience organize the information in their own minds, making complex ideas feel manageable and logical.
Key takeaway
Clarity is not an accident: it’s the result of disciplined, audience-focused choices. By using relatable metaphors, calibrating your level of detail, and building a well-signposted scaffold, you make your expertise accessible and your message powerful.
Authors
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