How to spot – and fix – pseudo-engagement in your team
Identify signs of pseudo-engagement and apply leadership-focused actions to turn surface satisfaction into real team results....
Brain Circuits
How to get mentoring right from an organizational point of view
A strong mentoring program feels simple for participants, but that simplicity comes from good design behind the scenes. Here’s how to get mentoring right.
- Start with a clear purpose. Be explicit about why the program exists, who it is for, and what success looks like. If the purpose is fuzzy, the program will be too.
- Design for usefulness, not appearances. Choose the format that best fits the need: one-to-one or group, peer or senior-junior, short or longer-term.
- Choose mentors carefully. Do not select mentors purely because they are senior, technically strong, or visible. The best mentors are usually generous with time, good listeners, curious rather than prescriptive, trusted by others, able to challenge supportively, and willing to prepare. A poor mentor can damage confidence; a strong one can accelerate growth dramatically.
- Prioritize quality over quantity. It’s better to have fewer good mentors than many unprepared ones. One of the most common organizational mistakes is to assume that being experienced automatically makes someone a good mentor: it does not.
- Prepare the mentor. Provide practical guidance on what mentoring is and is not; how to build trust, ask good questions, avoid taking over, handle boundaries, and support without rescuing; and when to refer someone onward. Good mentor preparation includes a short guide, a practical workshop, examples of good and bad mentoring moments, suggested questions for first meetings, and support for common challenges.
- Prepare the mentee. Help them understand that mentoring is not a passive benefit but a shared responsibility. They need to define what they want from the relationship, come prepared, ask specific questions, take ownership of actions, respect the mentor’s time, be open to challenge, and follow through.
- Match with intention. Good matching does not always mean “same function” or “most senior person available”. It means finding enough fit in areas that matter, such as goals, experience, working style, career interests, language, availability, and level of psychological comfort. Gather short profiles from mentors and mentees and ask both sides to provide their three preferences (not rank-ordered). This approach works well for matching in the majority of cases.
- Set expectations early. Every mentoring pair should begin with a simple conversation about how they will work together. Encourage them to agree on purpose of the relationship, priorities, preferred communication style, meeting frequency, confidentiality, boundaries, who owns scheduling, and what success would look like. A one-page mentoring agreement is often enough.
- Support the relationship after launch. Participants often need support once reality sets in. Common issues include slow starts, unclear goals, missed meetings, overdependence, lack of chemistry, and conversations that stay superficial. Program owners should check in at key points: after the first meeting, around the midpoint, and before the close of the cycle.
- Accept the match might not work. Not every relationship succeeds. Make clear that it’s ok to reset expectations, ask for support, and rematch where needed. A healthy program treats adjustment as good stewardship, not failure.
- Measure success. Protect quality, not just participation numbers: measure whether participants felt psychologically safe, conversations were useful, goals became clearer, confidence increased, new opportunities emerged, and that participants would recommend the program.
Key learnings
For mentoring to work, do not approach it as a side activity managed on goodwill alone. Treat it as a strategic people practice: design it intentionally, resource it realistically, support it consistently, and improve it based on evidence.
Authors
Related
Are you embracing your inner founder?
HubSpot CPO Helen Russell argues that leaders need to adopt an entrepreneurial mindset and master three key skills to thrive in an AI-driven world​....
Are you tapping into the talent of older workers?
Question your talent practices: a guide to evaluating resource allocation for age diversity and enhancing problem solving....
How to lead when you’re not the expert: Part 2 – Team doubts
Diagnose team doubts and turn uncertainty into trust. A practical guide for new leaders to identify causes and win buy-in with calm, strategic steps....
Learn Brain Circuits
Join us for daily exercises focusing on issues from team building to developing an actionable sustainability plan to personal development. Go on - they only take five minutes.
Â
Explore Leadership
What makes a great leader? Do you need charisma? How do you inspire your team? Our experts offer actionable insights through first-person narratives, behind-the-scenes interviews and The Help Desk.
Â
Join Membership
Log in here to join in the conversation with the I by IMD community. Your subscription grants you access to the quarterly magazine plus daily articles, videos, podcasts and learning exercises.
Â