1 – Create alignment
This is the most neglected step in the process. While it can be tempting to get down to work – especially if you know you won’t have that long working together – it still helps to complete a canvas for team alignment. This should cover the team’s purpose, goals, and norms, including the behaviors you want to encourage and how you will keep each other accountable, how you want to have fun together, strengths, development areas such as the signs people should watch for when individuals are getting frustrated, roles, and values.
A useful framework for thinking about the roles and dynamics that each individual plays within the group is the “Six Thinking Hats” – a methodology developed by Edward de Bono which assigns roles like the objective White Hat (facts and figures), creative Green Hat, risk-conscious Black Hat, positive Yellow Hat, process-oriented Blue Hat, and emotional Red Hat. Team members should discuss which “hats” they tend to wear and how they can complement each other’s strengths.
2 – Build trust
The foundation of a high-performing team is trust. It’s important to distinguish between the two types of trust: competence-based trust, built around task completion, and relationship trust. The latter is more important and is nurtured by leaders who openly acknowledge mistakes, allow controlled failures for better learning, and take calculated risks to spur innovation.
You can build trust by creating moments to check in with how your team is feeling in terms of energy levels and emotions, as well as their current concerns and worries that may be distracting them from their work. There are two simple questions, which when asked regularly, can lay the groundwork for trust: How do you feel? And what do you need?
Crucially, the smaller the team, the more likely people are to share and build trust. If you are looking for an optimum balance of creative input without too much conflict because of complexity, I usually recommend limiting the meeting to six people in a face-to-face environment. In a remote context, I recommend five, simply because building trust virtually takes longer, and emotional cues get lost over the camera. When people are leading large teams, a hack that I recommend is to encourage pair discussions and small buzz groups (these can be facilitated in remote settings via virtual break-out rooms). Small sub-groups increase trust levels and have major ideation benefits for large teams. Leaders should not forget to bring the large team back together and align all discussions.
3 – Coach and provide feedback
A high-performing team is one where members are accountable for each other’s growth. To grow and make progress, you must put yourself in a position of discomfort – whether that’s pushing yourself harder at the gym to build muscle or enhancing the team environment to build trust. In the workplace, growth can come from effective feedback, both given and received by all team members. But for it to land properly, it must be given in an environment where people feel supported while being challenged.
It’s important to consider the format and content of feedback. Technological advancements like AI tools can help team members strike the right tone, redrafting a blunt email you may have drafted in a moment of anger to something more professional and constructive. A useful tool for giving feedback is the Situation Behavior Impact framework. Start by describing the situation by being specific about when and where it occurred. Describe the observable behavior and don’t assume you know what the other person was thinking. Lastly, describe what you thought or felt in reaction to the behavior.
4 – Drive learning performance
Even when turnover is high, there is still time to learn from one another by implementing “after-action reviews” or “checkout” systems that encourage members to systematically rate how each meeting or project went and identify areas for improvement. After-action reviews should ideally be carried out while all participants are still available, and their memories are fresh. This means that learning can then be applied right away, even the next day.
Another way to increase accountability among team members for each other’s growth is by implementing the GROW Model Coaching framework that consists of four main steps: Goals (what do you want to achieve?), Reality (where are you now?), Options (what options do you have?), and Will (which choices will you make?).
Building these moments into the DNA of how a team works together can help build the muscle of continuous improvement, and ultimately – a debrief culture.