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Banking
Ralph Hamers, are ‘tech companies with a banking license’ the future of finance?
6 hours ago • by Murat Tarakci in I by IMD Podcasts • 
Podcast available
Former ING and UBS CEO Ralph Hamers on leading “banking’s biggest digital transformation” – and why AI may redefine financial advice....
Apple SpotifyFormer ING and UBS CEO Ralph Hamers joins IMD’s Murat Tarakci to unpack how he led “banking’s biggest digital transformation” – and why AI may redefine financial advice.
Drawing on his experience at two of the biggest banks in the world, Hamers argues that CEOs “cannot delegate what your strategy is, what your brand stands for, how your people behave,” and must personally connect the dots between purpose, strategy, culture, and execution”. He lays out his three-way innovation engine, his vision of banks as “tech companies with a banking license,” and a bold claim that “advice to clients can be better generated through AI than through an advisor.”
He explains why “restructuring is generally a reaction to a burning platform” and how he reframed ING’s future by asking, “what is left from our DNA?” and turning that into a purpose-led transformation story.
Find out more about the Future of Banking.
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