Shift 2: Use a ‘promotive voice’
How you start a sentence shapes the message itself. Communication can focus on what is wrong and what should be stopped – what we call the “prohibitive voice” – or on what could be achieved and how to move forward, which we label the “promotive voice.” Both perspectives are valuable, but in leadership roles, a focus on the way forward typically carries more weight.
A prohibitive voice draws attention to risks and reasons for caution. It helps prevent mistakes. Many women are skilled in this mode because they have been encouraged to anticipate problems and avoid being seen as reckless. The intention is good: to safeguard decisions and protect the team. But when others hear only the brakes, they struggle to feel the movement.
A promotive voice shifts the focus to progress. It highlights solutions, opportunities, and next steps. Rather than ignoring reality or minimizing issues, it ensures that concerns are paired with direction. It shows that you understand the challenge and can also see what comes after it.
Picture a discussion about market expansion. You notice that the proposed strategy will miss a key customer segment, so you flag the issue to help the team make a better decision. The room falls quiet; the conversation slows. A few minutes later, someone says, “There is an opportunity to reach more customers if we add a digital channel.” The same insight is suddenly welcomed as forward-thinking. The content is the same. What changes is how confidently it is heard.
Promotive framing creates momentum. It helps others feel hopeful and ready to act. It signals initiative, and that is what people often associate with leadership. When you express ideas in a way that points the team forward, they start to turn to you for guidance.
It is important to recognize that these habits developed for a reason. Prohibitive voice can show careful judgment. Tentative phrasing can smooth interactions and protect relationships. But when these styles dominate, they can obscure your ability to shape direction. When you balance reassurance with progress – naming the risk and the route beyond it – your leadership becomes easier for others to see.