Step 2: Enable diversity and ensure alignment
Alignment should not come at the cost of uniformity. Diversity of thought is one of the great engines of a board; it is part of the dialectic process and the governance of decision-making, yet the global rise in conflicts has made board members less willing to accept views that differ from their own. With that limited diversity, boards need to foster an alignment with the organizational identity.Â
The ideal board brings together people who are controversial to one another and who can host intellectual discussions with ownership and responsibility. This sense of accountability is one of the biggest drivers of quality board membership. High-quality boards are typically successful at managing their mix of personalities. How many times have we read news stories attributing boardroom confrontations, showdowns, and dramatic exits due to a clash of personalities? Steve Jobs being fired from the board of Apple is one such case. Boards need to map out, understand, and learn to work with a range of personalities. You need conflict, you need controversy, you need diversity, and yet, all of these must align with your organizational identity.
Toyota is one organization that understood this brief and, in 2016 and 2017, made a series of changes to its organizational structure, including its boardroom, citing the need for quick judgment, decisions, and action through genchi genbutsu – onsite learning and problem-solving – because ‘the changes the company faces require a different way to think and act’. As boards recognize the need to accelerate innovation, they also need to be more receptive to appointments of younger members whose background may expand the board’s collective experience and expertise.
It’s something that could hinder not just effectiveness but reputation and market standing. Norway’s sovereign wealth fund – the largest in the world – has been taking a stand to vote against companies in Europe and the US for their insufficient representation of women on boards. In 2023, it decided to extend this stance to Japan, announcing its decision to vote against all-male boards, impacting 300 listed companies.
The board must evolve, challenge assumptions, and actively shape the future. Beyond its structural ‘hardware’, it should radiate a well-managed diversity of personality, experience, gender, and opinion, and it is the responsibility of the chair to foster an environment that enables that.