Learning from your customers: Why Bob matters
Your customers can tell you everything you need to know to build your business, says Professor Frédéric Dalsace of IMD provided you pick the right ones to learn from...

January 30, 2026 • by Qi Zhang in Management • 5 min read
David learns to see conflict not as an end, but as a cycle of renewal - embracing tension, repair, and trust to transform his work relationships...
Continue readingAugust 22, 2023 • by Frédéric Dalsace in Management • 6 min read
Your customers can tell you everything you need to know to build your business, says Professor Frédéric Dalsace of IMD provided you pick the right ones to learn from...
August 21, 2023 • by Karl Schmedders in Management • 7 min read
As the world enters a new era of “global boiling”, how can businesses mitigate the economic and operational challenges posed by increasingly severe and frequent extreme weather events?...
August 14, 2023 • by Sibongile Manganyi Rath in Management • 5 min read
Social entrepreneur Sibongile Manganyi co-founded Alma Clinics in 2018 to increase primary care access to low-income communities in South African townships. Here are her five tips on starting a digital healthcare business....
August 11, 2023 • by Leif M. Sjöblom in Management • 5 min read
“In Africa, the low hanging fruits are the size of watermelons,” the former President of Dow Africa, Stéphane Paquier, memorably told me. Here, I look at three reasons European companies are still...
August 9, 2023 • by Michael D. Watkins in Management • 9 min read
As a business leader, one of your most crucial responsibilities is guiding your team toward success. To do this effectively, it is essential to understand the complex and nuanced world of group...
August 7, 2023 • by Nadine Crauwels in Management • 4 min read
When it comes to change, how do you prepare employees before taking the plunge? Nadine Crauwels, President of Sandvik Machining Solutions and Executive Vice President at Sandvik AB, takes a deep dive...
August 2, 2023 • by Lars Häggström, Frederik Anseel, Geert Aelbrecht in Management • 13 min read
Covid has turned many well-established supply chain and HR management strategies on their head, and there are important lessons in this for talent management professionals...
August 1, 2023 • by Louise Muhdi in Management • 9 min read
In a world characterized by disruption and complexity, the ability of organizations to swiftly detect and respond to change has become crucial for sustained success. One decisive element stands out as the...
July 31, 2023 • by Su-Mei Thompson in Management • 4 min read
Su-Mei Thompson, CEO at Media Trust and a commissioner at the UK’s equality and human rights regulator, the EHRC, explores how leaders can take meaningful steps to foster a more inclusive organization....
July 27, 2023 • by Tomoko Yokoi in Management • 6 min read
Projections of the impact of automation on middle managers run the gamut from bleak to hopeful. Recently published research reveals that what will matter are the nature of current tasks and the...
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