Reconciling the rift: A playbook for toxic workplaces
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by Fiorella Erni, Francesca-Giulia Mereu Published July 7, 2026 in Brain Circuits • 3 min read
You walk in and you feel it straightaway – not overt aggression or rejection; just a raised eyebrow or a look past you to see who’s really in charge. It’s a micro-pause before they decide whether to take you seriously or not. It happens to everyone (and to women a bit more often than men).
It’s only natural to respond by trying to prove yourself. You over-explain. You talk faster. Your body tightens up – but these reactions merely confirm the assumption your doubter just made. The power imbalance may be real, or it may only be your expectation of being questioned. Use the following tools to restore your equilibrium.
This slows your heart rate, reduces cortisol and adrenaline, and restores your ability to think clearly. Your mind follows where your body leads. This is not a performance – it’s a physiological reset that gives your brain back the clarity it just lost.
These could be:
This is about choosing which source of legitimacy to use. Not all of them land the same way with every counterpart, so decide which to lead with and which to tone down – pick the one that serves you in this room, with this person, today. This tool, taken from the CCHN Field Manual on ‘Frontline Humanitarian Negotiation’, helps you tell the difference.
If the imbalance is real and visible, name it. State with authority, “I sense that you’re surprised to see me. Let me assure you that I led this project myself.” Labeling the emotion shows that you see it. This eases tension and builds trust – instead of ignoring the elephant, you are naming it with confidence. This is a power move. Remember: no apology, no over-explanation. Just state the fact(s), then go forward (and throw in some humor if it feels appropriate).
The person questioning your legitimacy may be doing so because they feel unprepared or underestimate themselves. If so, they may anticipate being questioned before they even walk in. Self-awareness is not just about reading the room – it’s also about reading yourself.
Professional negotiator
Fiorella Erni is a professional negotiator at Negotiated Resolutions and the Founder & CEO of Cheetah Stories, a conscious luxury high heel brand. She started her career as a humanitarian negotiator, then became Head of Operations at the Centre of Competence on Humanitarian Negotiation and now negotiates corporate deals and extortion cases. She believes in Standing Tall and shares weekly negotiation strategies via the Cheetah Stories blog.
Executive coach
Francesca–Giulia Mereu is an executive coach with over 25 years’ experience, specializing in personal energy management and leadership transition. She is the author of Recharge Your Batteries, a certified yoga teacher, and creator of the popular “Energy Check” online tool. She coaches senior leaders at IMD and through CCHN, the Center of Competence on Humanitarian Negotiation. She shares more energy-focused posts via her LinkedIn private group.
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