1. Choose the right timing and setting
Giving feedback effectively hinges on choosing your moment and place. Whether it’s a project or event, or some kind of behavioral issue, don’t wait too long – but don’t do it in the heat of the moment, either. Aim to be as objective and dispassionate as possible, and to minimize stress.
As a rule of thumb, the right time is:
- Soon after the event or behavior
- When all parties are calm
- When you all have time to dedicate to the conversation
- When there are few or no distractions
As for the setting, seek to give your feedback:
- Somewhere private where you won’t be disturbed
- Somewhere neutral where the power balance feels less acute
- Face-to-face, if possible
- Somewhere where you can avoid having to multitask.
2. Be clear in your intent
Giving feedback should never be a power play. Your objective is to help clarify and rectify a situation and lay the ground for growth and improvement. With this in mind, keep the focus on the outcome of your intent, not just the intent itself:
- Assume that others have good intent…
- … but be careful not to demand that they assume the same of you
3. Positive/negative ratio
It’s crucial to balance the positive with the negative. In general, aim to:
- Avoid being overly negative so as not to demotivate your employee
- Avoid being overly positive to maintain balance and ensure your input is complete
- Skew towards interactions that favor growth and enhanced performance