From vision to the nitty-gritty: general managers must be strategic and agile

General managers need a myriad of interconnected skills to contribute to value creation for their respective companies. These include:

  • Knowing the company’s products completely
  • Learning what the company must do to stay competitive
  • Performing the basic management & leadership functions

However, questions still remain even with the current definition:

By reading this article, these questions will be answered and you will be able to understand why it is important to possess such skills for the benefit of the business organization. 

Infographic
General Management Skills
1) Visionary Leadership

You may be thinking that “visionary leadership” is a rather abstract ability to list first when talking about the skills of a general manager. However, you need to understand that it is one of the most important general management skills a leader should have. 

As it turns out, for a truly successful general manager, visionary leadership skills are the fusion that keeps it all together. According to Professor Ina Toegel of IMD, visionary leaders often possess the following characteristics:

  • Visionaries often think ahead of their time.
  • They are able to visualize things that do not yet exist.
  •  They are passionate & dedicated to transforming their vision into reality. 

 

Leaders, like artists, are inspired by a vision for their organization; they need to galvanize others to execute that vision

IMD Business School Professor Ina Toegel 

 

As a general manager, your vision must include a sense of your current position as well as where you want to go. You must have clear sight both in terms of your own areas of responsibility and that of your company at large. This vision will inform your strategic direction overall, but it also impacts all the little things you and your team do every day.

It’s also important for the general manager’s vision to take into account the context of the business situation. These includes considering the following:

General Management Skills

The vision must be something that you and the entire business organization believe in strongly enough that it inspires you and all the team members of the company.

Moreover, Prof. Toegel explains that visionary leadership cannot end with the general manager having just vision and keeping it to themselves. They must also “communicate their passion to others to motivate them to execute their vision.” That is the leadership part of visionary leadership. It’s not just the little things you do every day. It is also why you do them. Your team members need a “why” as much as you do. It’s your job to provide it.

2) Strategic Thinking Skills

This is not about dreaming. There are concrete steps to achieve your vision.

General managers must be strategic thinkers in order to take vision through to reality. They need to be able design the move. General managers must constantly keep in mind all the internal and external forces that will come into play as these moves are executed.

General Management SkillsStrategy development and execution is often considered a roadmap. You set your course in the direction of your vision for value creation. You look at what you need to achieve along the way, goals and objectives, as well as how to measure yourprogress.

 In fact, this action plan must also include the resources you need; such as finance and budget, human resources as well as involvement of management functions. You also need to assess your greatest strengths and identify if there are gaps to fill or compensate for before you set out your strategy and development plan.

 

IMD Business School Professor Michael Wade

Agile leaders `significantly out-perform other leaders on measures such as work engagement and leadership effectiveness'

IMD Business School Professor Michael Wade

 

IMD Professor Michael Wade, an expert in digital disruption, emphasises that agility is particularly important in the digital age, when a new disruptor can hit your market at any time. Research conducted by Prof. Wade and his colleagues showed that agile leaders “significantly out-perform other leaders on measures such as work engagement and leadership effectiveness.” 

3) Negotiation and Conflict Management Skills

Aim to create win-win or you won’t.

General Management Skills

Negotiation and conflict management skills are absolute essentials for general managers. You’re basically doing it all day long.  Your job as a general manager involves collaborating, exchanging and networking with people both inside and outside of your team and company. If you have an awareness of your approach, and that of the person in front of you, you can establish and maintain the necessary dialogue for mutually beneficial outcomes.

IMD Professor George Kohlrieser points out 6 successful strategies for negotiation and conflict management. These are the following:

  • Create & maintain a bond with the other person.
  • Establish a dialogue for negotiation.
  • Get the real issue out in the open.
  • Keep the initial cause in mind.
  • Use the concept of reciprocity for better outcomes for all.
  • Nurture a positive relationship throughout conflict.

IMD Business School Professor George Kohlrieser
Conflicts are the lifeblood of high-performing organizations.

IMD Business School Professor George Kohlrieser

 

Kohlrieser emphasizes that business managers should master conflict because it is a key source of opportunity. “As diversity and interdependency in organizations increases, there is opportunity in the potential conflict,” he explains. “Dealing effectively with these conflicts enables a company to leverage the richness of diverse perspectives for innovative outcomes. In fact, conflicts are the lifeblood of high-performing organizations.

4) Team-building and Interpersonal Skills

Because you’re nothing without your team.

A general manager must know how to delegate, and then to inspire and motivate to completion. Team-building and interpersonal skills run through every element of business management leadership. Here are some things that you must keep in mind:

  • Vision is only a dream if you only see it.
  • Strategy without a motivated & knowledgeable team will get you nowhere.
  • Negotiation without command of interpersonal skills is an opportunity lost.

General Management Skills

Let’s have a look at your team. As a starting point, most of them arrived at the company wanting to bring value to the organization which is an intrinsic motivation. A bad boss can break that motivation, and a good boss can inspire them and draw out their best skills. This leads to happy employees, which in turn leads to employees who are better at their jobs.  It’s called inspiration. And it creates a culture of excellence.

IMD Professor Shlomo Ben-Hur asserts that  fostering intrinsic motivation is often undervalued as a managerial skill. There is much more emphasis on extrinsic motivation, that is to say rewards and penalties. He says extrinsic motivation can work; but only to a point. “One reason for an over-reliance on extrinsic motivators may be that reward and punishment systems can be relatively easy to put in place,” he writes in an article on changing behaviors. “But motivation based purely on reward and punishment is hard to sustain over time.”

 

Research on what drives this type of positive internal commitment shows that intrinsic motivation contains three essential elements: autonomy, mastery and connection.

IMD Business School Professor Shlomo Ben-Hur

 

So how do you tap into that initial motivation, keep it strong and draw out their best skills? “Research on what drives this type of positive internal commitment shows that intrinsic motivation contains three essential elements: autonomy, mastery and connection,” explains Prof. Ben-Hur.

  • Autonomy: a feeling of choice, such as setting goals
  • Mastery: feeling competent
  • Connection: experiencing a sense of purpose

General Management SkillsA good general manager recognizes what team members are good at - and lets them design and do it. Let them shine as they play their part in implementing the overall strategy. You need to lead by example – through your commitment to the vision and your willingness to apply your part in the strategy. Show also that you are willing to learn and get better, and encourage them to do the same, building their best talents through executive education and on-the-job opportunities.

Aside from what they are good at, a good team leader recognizes how team members’ personalities and characteristics impact their performance. Personality, age and culture – among infinite other personal characteristics – are all alongside functional skill in contributing to a person’s achievements.

Note that cultural intelligence is a must-have for successful managers. And consider that you may want to approach leading millennials in a different fashion compared to a traditional team.

Finally, because the team’s relationship and capacity for success is driven by the group dynamic as well as individual contributions, be fully prepared to manage conflict within the team. They will come to you – and if they don’t, you need to increase your awareness and make yourself more available – and it is your job to set the tone. A general manager is a leader.

Improving General Management Skills

Enroll in one of the advanced management programs of business schools such as IMD if you want to improve your general management skills

 
IMD Business School in Lausanne, Switzerland and in Singapore has been ranked first in open programs by the Financial Times seven years in a row (2012-2018). IMD has been training international executives, managers and leaders for more than 70 years.