Sarah E. Toms

Sarah E. Toms

Sarah Toms is Chief Innovation Officer at IMD. She leads information technology, learning innovation, Strategic Talent Solutions, and the AI Strategy. A demonstrated thought leader in education innovation, Sarah is passionate about amplifying IMD’s mission to drive positive impact for individuals, organizations, and society.

She previously co-founded Wharton Interactive, an initiative at the Wharton School that has scaled globally. Sarah has been on the Executive Committee of Reimagine Education for almost a decade, and was one of the ten globally to be selected as an AWS Education Champion. Her other great passion is supporting organizations who work to attract and promote women and girls into STEM.

She has spent nearly three decades working at the bleeding edge of technology, and was an entrepreneur for over a decade, founding companies that built global CRM, product development, productivity management, and financial systems. Sarah is also coauthor of The Customer Centricity Playbook, the Digital Book Awards 2019 Best Business Book.

Latest publications

Harnessing AI to build expertise

May 10, 2024 • by Sarah E. Toms in Artificial Intelligence • 7 min read

Sarah Toms explains how IMD is balancing risk and opportunity as it seeks to capitalize on AI...

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AI’s five strategic tensions and how to resolve them

April 1, 2024 • by Michael R. Wade, Sarah E. Toms, Amit M. Joshi, Michael D. Watkins in Artificial Intelligence • 13 min read

The launch of GenAI represents great promise and significant risks. Here is a five-point framework to steer you through the turbulence and capture value....