A guide to inclusive communication for executives
Being an inclusive leader involves listening, checking your assumptions – and admitting that you don’t know it all....
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Heather Cairns-Lee
Heather Cairns-Lee is Affiliate Professor of Leadership and Communication at IMD. She is a member of IMD’s Equity, Inclusion and Diversity Council and an experienced executive coach. She works to develop reflective and responsible leaders and caring inclusive cultures in organizations and society.
Latest publications
Inclusive communication: how to overcome the fear of saying the wrong thing
To create a truly inclusive culture, be conscious of how language and imagery are being used in your organization and provide guidance to help employees overcome their fear of getting things wrong....
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How to use AI for business communication
Collaboration between humans and new forms of artificial intelligence (AI) are creating opportunities for considerable improvements in written communication. But to do so successfully, business executives must learn to strike a balance...
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Lessons from a ride of purpose and endurance
August 17, 2023 • by Heather Cairns-Lee in Magazine • 11 min read • 
Podcast available
Olympian Rebecca Wardell tells Heather Cairns-Lee how a 20,000 km bike ride from Lausanne to New Zealand taught her the importance of managing her mindset, resilience, teamwork, and the kindness of strangers...
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