What leadership requires in 2026
At the heart of today’s uncertainty lie organizational cultures that were built for a more predictable era. Most luxury companies still resemble one of four archetypes – chaotic, straitjacket, perfectionist, or fear-driven. Each can perform when growth is linear, and markets are stable; none is resilient in a world defined by volatility, divergent client expectations, and technological acceleration. The central task for leaders is to redesign their organizations so they can learn, adapt, and respond faster than the market shifts.
That begins with rebalancing where expertise and authority sit. Retail and craftspeople must be better paid, better trained, and better recognized as core value creators, not the periphery of the organization. Learning and development must move from tactical interventions to genuine capability-building. Leadership pipelines must diversify to reflect the cultural and creative perspectives required in global markets.
At the same time, decision-making must move closer to the client. As expectations diverge across China, India, Southeast Asia, and the Middle East, regional teams need genuine decision rights – not simply the license to execute centrally defined plans. Agility depends on devolved power, not on more coordination.
Trust will be the next competitive boundary. As TAG Heuer CEO Antoine Pin shared, there is “increasing pressure on transparency” at a time of “poor appetite for luxury goods in a tense political and economic environment.” In this context, value must be demonstrated, not assumed. Transparency can no longer be a compliance layer; it must become a strategic pillar of desirability, informing everything from sourcing disclosures to clienteling practices.
Organizations must also embed technology as infrastructure, not as a series of projects. AI must underpin planning, pricing, supply chain orchestration, and clienteling, but without diluting the human connection that defines luxury. Digital Product Passports should evolve into a trust infrastructure that narrows the gap between what brands claim and what clients expect to verify. Demand-side sustainability – overproduction, retail footprints, clienteling intensity – must be tackled with the same seriousness as supply-chain emissions.
But ultimately, the decisive factor is culture. Luxury companies must shift from rigid to adaptive, from hierarchical to empowered, from perfectionist to experimental. This means environments where cross-functional teams can iterate quickly, where psychological safety enables creativity, and where progress is valued over perfection. Experimentation, not replication, is the currency of future readiness.
In a more open, globally competitive landscape, new stars will emerge – especially from markets that reinvent luxury instead of inheriting its codes. The brands that embrace this organizational shift – marrying the discipline of the original luxury playbook with the agility and openness required today – will not simply withstand uncertainty; they will define the next era of luxury growth.