1. Strengthen alignment and integration across the organization
In our study, functional silos surfaced as one of the top growth killers. Different functions often operate with different goals, tracking systems, and incentives: marketing on brand and conversion, sales on monthly targets, and product on roadmap milestones. When CEOs allow ambiguity, or attempt to serve as the connective tissue, among the other hats they wear, opportunities stall, insights stay trapped in functions, and work becomes duplicative or even counterproductive.
To drive sustainable growth, CEOs should take a holistic view of the entire go-to-market ecosystem. That could mean uniting all commercial functions under a single owner, although only 37% of respondents in our survey say they have such a structure (63% reported multiple distinct roles, such as CMO, CSO, CRO). “Go-to-market orchestration is not optimal. It lacks cross-functional alignment and goal setting,” one respondent shared.
Where CEOs explicitly define decision rights across product, marketing, sales, and operations, leaders move in unison rather than re-optimizing for their own metrics. Shared KPIs or OKRs, used by 87% of respondents, regular cross-functional operating rhythms, and transparent dashboards further reinforce alignment.
2. Anchor growth strategy in customer insights
Internal priorities often overshadow customer needs. In high-growth companies, customer proximity is a leadership requirement, not a functional responsibility. If customer insights never reach the CEO, they never become enterprise-wide decisions.
CEOs can institutionalize this by making customer relationships a standing agenda item in leadership meetings, joining client visits or account reviews, and embedding customer feedback into operating rhythms rather than treating it as one-off input. When CEOs model customer obsession, strategies are grounded in real needs, not assumptions.