This disguised case focuses on a newly-appointed business unit leader who has inherited a rapidly growing business and an executive team that was recruited by his predecessor. The protagonist, Tony Banet, has immediate concerns about whether the team has the talent it needs to meet the challenges of driving growth amid intensifying competition. He is less than confident that key members of the team are up to the task, and he has related concerns about whether the organization is structured in the best possible way.
No blind spots: The board’s role in sustainability
Summary
Boards play a crucial role in sustainability, guiding ESG governance and addressing climate risk to ensure strategy integration and long-term business resilience.
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Research Information & Knowledge Hub for additional information on IMD publications
Ten principles for making better decisions
Summary
This Technical Note presents a comprehensive framework of ten evidence-based principles for improving decision-making effectiveness in leadership contexts. Drawing from cognitive science, behavioral economics and management theory, it addresses the critical challenge that leaders face in making sound decisions under pressure and uncertainty.The ten principles cover: understanding and avoiding cognitive biases, recognizing the importance of decision framing, embracing probabilistic thinking, structuring information effectively, encouraging constructive disagreement, leveraging diverse perspectives, fostering inclusive decision making, implementing structured decision rules, balancing deliberation with speed, and intelligently integrating analytics. Each principle is supported by practical tools and techniques, from emotional regulation training to weighted decision matrices.The note emphasizes how cognitive biases become more pronounced under stress and pressurecommon conditions in leadership roles. It provides specific strategies for activating deliberate, analytical thinking System 2 over fast, intuitive responses System 1 when making important decisions. The framework integrates insights from leading researchers such as Daniel Kahneman, Annie Duke and Amy Edmondson.This comprehensive guide serves as both a theoretical foundation and practical toolkit for leaders seeking to improve their decision-making capabilities. It acknowledges the reality that leaders must often make decisions quickly while maintaining quality, providing frameworks that support both speed and accuracy in complex business environments.
Reference
IMD-2677
Copyright
©2025
Copyright owner
IMD Copyright
Available Languages
English
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Research Information & Knowledge Hub for additional information on IMD publications
Building an IT ecosystem at Intertech
Summary
In April 2021, Sava oban, the newly appointed EVP of Intertech, faces a perfect storm of Turkey's economic crisis and the global scramble for tech talent. This forces him to confront an operational meltdown at Intertech, the IT subsidiary of DenizBank. The massive talent exodus results in a 60 turnover rate, which threatens to derail critical projects as Intertech is now competing with both local firms and global giants hiring remotely during the Covid-19 pandemic. With traditional solutions proving insufficient, Sava proposes a radical strategy: pivoting from being a direct IT provider to an orchestrator of a platform ecosystem. The case challenges participants to map the practical steps necessary to build the ecosystem from the ground up by learning how to create trust with skeptical clients, internal teams and wary partners in the high-stakes fintech sector.
Reference
IMD-2698
Copyright
©2025
Copyright owner
IMD Copyright
Industry
Information Technology;Finance and Insurance, Financial Services
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Building an IT ecosystem at Intertech
Summary
In April 2021, Sava oban, the newly appointed EVP of Intertech, faces a perfect storm of Turkey's economic crisis and the global scramble for tech talent. This forces him to confront an operational meltdown at Intertech, the IT subsidiary of DenizBank. The massive talent exodus results in a 60 turnover rate, which threatens to derail critical projects as Intertech is now competing with both local firms and global giants hiring remotely during the Covid-19 pandemic. With traditional solutions proving insufficient, Sava proposes a radical strategy: pivoting from being a direct IT provider to an orchestrator of a platform ecosystem. The case challenges participants to map the practical steps necessary to build the ecosystem from the ground up by learning how to create trust with skeptical clients, internal teams and wary partners in the high-stakes fintech sector.
Reference
IMD-2698
Copyright
©2025
Copyright owner
IMD Copyright
Industry
Information Technology;Finance and Insurance, Financial Services
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Building an IT ecosystem at Intertech
Summary
In April 2021, Sava oban, the newly appointed EVP of Intertech, faces a perfect storm of Turkey's economic crisis and the global scramble for tech talent. This forces him to confront an operational meltdown at Intertech, the IT subsidiary of DenizBank. The massive talent exodus results in a 60 turnover rate, which threatens to derail critical projects as Intertech is now competing with both local firms and global giants hiring remotely during the Covid-19 pandemic. With traditional solutions proving insufficient, Sava proposes a radical strategy: pivoting from being a direct IT provider to an orchestrator of a platform ecosystem. The case challenges participants to map the practical steps necessary to build the ecosystem from the ground up by learning how to create trust with skeptical clients, internal teams and wary partners in the high-stakes fintech sector.
Reference
IMD-2698
Copyright
©2025
Copyright owner
IMD Copyright
Industry
Information Technology;Finance and Insurance, Financial Services
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Building an IT ecosystem at Intertech
Summary
In April 2021, Sava oban, the newly appointed EVP of Intertech, faces a perfect storm of Turkey's economic crisis and the global scramble for tech talent. This forces him to confront an operational meltdown at Intertech, the IT subsidiary of DenizBank. The massive talent exodus results in a 60 turnover rate, which threatens to derail critical projects as Intertech is now competing with both local firms and global giants hiring remotely during the Covid-19 pandemic. With traditional solutions proving insufficient, Sava proposes a radical strategy: pivoting from being a direct IT provider to an orchestrator of a platform ecosystem. The case challenges participants to map the practical steps necessary to build the ecosystem from the ground up by learning how to create trust with skeptical clients, internal teams and wary partners in the high-stakes fintech sector.
Reference
IMD-2698
Copyright
©2025
Copyright owner
IMD Copyright
Industry
Information Technology;Finance and Insurance, Financial Services
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Building an IT ecosystem at Intertech
Summary
In April 2021, Sava oban, the newly appointed EVP of Intertech, faces a perfect storm of Turkey's economic crisis and the global scramble for tech talent. This forces him to confront an operational meltdown at Intertech, the IT subsidiary of DenizBank. The massive talent exodus results in a 60 turnover rate, which threatens to derail critical projects as Intertech is now competing with both local firms and global giants hiring remotely during the Covid-19 pandemic. With traditional solutions proving insufficient, Sava proposes a radical strategy: pivoting from being a direct IT provider to an orchestrator of a platform ecosystem. The case challenges participants to map the practical steps necessary to build the ecosystem from the ground up by learning how to create trust with skeptical clients, internal teams and wary partners in the high-stakes fintech sector.
Reference
IMD-2698
Copyright
©2025
Copyright owner
IMD Copyright
Industry
Information Technology;Finance and Insurance, Financial Services
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Agentic AI - Productivity Shift
Summary
CFOs can harness agentic AI to scale productivity, redesign the workforce, and redefine performance metrics for lasting value creation.
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Research Information & Knowledge Hub for additional information on IMD publications
Stop running! Why you may be implementing AI pilots the wrong way
Summary
Avoid a scattershot AI strategy. Learn how to unlock GenAI’s full potential with a focused four-step “deep and narrow” approach for lasting competitive advantage.
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L’Europe, puissance tranquille, et la Suisse en son centre
Summary
In a world fractured by rival empires and the rise of protectionist ideologies, Europe remains an exception: a continent of stability, rules and trust. Too often described as a museum of past glories, it has in fact become the most prosperous, equ...
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Research Information & Knowledge Hub for additional information on IMD publications