Chat GPT: Hype or reality?
New digital services and technologies are released all the time, and every so often, one comes along that hits the viral jackpot. But is ChatGPT here to stay?...
Management Cast
Business
The origins of customer-centricity with Seán Meehan
Professor Sean Meehan, the Dean of Faculty at IMD, discusses what makes a customer focussed company...
Spotify Apple GoogleSome companies are great for customers. Not only do they care, but they change whole markets to work better for the people they serve. Join Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy, as he explores what it takes to be truly customer-centric.
As the author of two books on how to win and keep customers, Meehan’s work explores how businesses that prioritize customers’ interests ahead of those of all other stakeholders perform better for all stakeholders.
In the inaugural episode of ManagementCast, Meehan discusses the origins of customer centricity, and what it could mean for your company.
Listen to our new series
CEO Mickey Mikitani on how he grew Rakuten from an e-commerce startup into an online giant
Rakuten CEO Mickey Mikitani tells IMD President Jean-François Manzoni how – by challenging conventional wisdom and encouraging all staff to tidy their own offices – he has grown his company from an...
ACE Founders Series, with Ian Charles Stewart & Schuyler Weiss
The CEO of Alpian discusses the near future of money management, with IMD's Executive in Residence...
IMD ACE Founders Series, with Ian Charles Stewart & Raffaello D'Andrea
Verity co-founder Raffaello D’Andrea discusses the future of Robotics and AI, with IMD's Executive in Residence Ian Charles Stewart...
Learn Brain Circuits
Join us for daily exercises focusing on issues from team building to developing an actionable sustainability plan to personal development. Go on - they only take five minutes.
Explore Leadership
What makes a great leader? Do you need charisma? How do you inspire your team? Our experts offer actionable insights through first-person narratives, behind-the-scenes interviews and The Help Desk.
Join Membership
Log in here to join in the conversation with the I by IMD community. Your subscription grants you access to the quarterly magazine plus daily articles, videos, podcasts and learning exercises.