The origins of customer-centricity with Seán Meehan
Professor Sean Meehan, the Dean of Faculty at IMD, discusses what makes a customer focussed company...

May 28, 2026 • by Michael R. Wade, Massimo Marcolivio in Business • 11 min read
Turning AI into ROI requires a clear focus on the value you are trying to create, disciplined metrics, and outcome-based governance....
Continue readingMarch 31, 2022 in Business • 1 min read • Podcast available
Professor Sean Meehan, the Dean of Faculty at IMD, discusses what makes a customer focussed company...
March 30, 2022 • by Michael Watkins in Business • 2 min read
There are seven critical questions you need to ask yourself as you are selecting the top team to lead your company....
March 29, 2022 • by Stefan Michel in Business • 2 min read
Raising prices in times of inflation, even when necessary, can be a bit tricky. It's important to understand how your customers will react....
March 23, 2022 • by Karl Schmedders in Business • 2 min read
The ultra-cheap money of past years has caused some corporates to develop some bad habits. Check where you stand with these questions....
March 22, 2022 • by Carlos Cordon in Business • 2 min read
It’s important to understand when and how to protect your supply chain. Firms should forensically exam their whole chain to find weak links....
March 14, 2022 • by Patrick Reinmoeller in Business • 2 min read
Understanding how profitability and sustainability work together is the critical factor that will define successful businesses for the rest of this century....
March 11, 2022 • by Stéphane JG Girod in Business • 3 min read
Organizations know they need to be agile, but it is easy to get comfortable when you experience some success. You must break this cycle....
March 8, 2022 • by Carlos Cordon in Business • 4 min read
Responding to Russia’s invasion of Ukraine by overstocking and double-ordering supplies risks creating unnecessary disruption, says Professor Carlos Cordon....
March 7, 2022 • by Stéphane JG Girod in Business • 3 min read
Many companies have lots of good ideas circulating but cannot implement them because of structures and politics....
March 4, 2022 • by Arnaud Chevallier in Business • 2 min read
Many problems have more than one possible conclusion, which is why to solve the issue, the order you ask your questions matters....
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