IMD business school for management and leadership courses
In late 2023, when the management team at the consumer packaged goods company Reckitt considered adopting gen AI, potential use cases spanned the business—from drafting presentations to delivering customer support to optimizing procurement contracts. Many of the use cases guaranteed time savings and an immediate return on investment, but they ap…
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Recent US-Cambodia and US-Malaysia trade agreements include ‘poison pills’ echoing an earlier precedent, United States-Mexico-Canada Agreement (USMCA). For trading partners navigating intensifying US-China geopolitical rivalry, these provisions complicate hedging strategies. In practice, the bite of these provisions may be less than their formal…
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We investigate family CEO birth order as an antecedent of family firms’ CSR behavior. Despite psychology literature recognizing it as a key predictor of individual behavior, birth order has been largely neglected in management research. Drawing on behavioral economics and evolutionary psychology—specifically, the Family Niche Model—we identify e…
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Non-family managers play a crucial role in fostering innovation within family firms, yet their impact remains debated due to inconsistent research findings and a lack of comprehensive synthesis. This study integrates this effect through a meta-analysis of 213 effect sizes from 101 studies. The results demonstrate a positive influence of non-fami…
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Does the use of a certain type of ethical language indicate that managers are failing to behave in a socially responsible manner? Managers are increasingly using language related to ethics, values, and corporate purpose in their communications with stakeholders. However, while economic models argue that “talk is cheap,” we predict that some ethi…
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Why is there such a disconnect between customer centricity as a concept and its actual application by firms? Spanning all business model dimensions, our research points to three traps that cause organizations to lose focus on customers over time: product focalization, rigid organizational boundaries, and a fixed-pie mindset. While these traps ar…
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This qualitative study explores how individuals try on entrepreneurship during crisis. We discover that individuals use entrepreneurship as a way to envision a possible future in a moment when their occupational trajectory is upended. We reveal that, when a crisis generates a sense of occupational disorientation, individuals are driven to regain…
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