Is your employee really difficult – or the canary in the coal mine?
Dissent signals are data. Shift from blaming individuals to diagnosing the system, using friction to reveal operational bottlenecks....
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The $2 hot dog strategy: Why AI can’t replace five-star service
AI is taking the effort out of professional services, and customers know it. Businesses must stop selling billable hours and start delivering unreasonable hospitality, writes Howard Yu....
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Is your AI a witness for the defense or prosecution?
Organizations have historically maintained a comfortable distance between corporate rhetoric and operating reality, but all that changed with AI. Boards must move past performative oversight or face severe regulatory and reputational risks,...
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AI keeps getting cheaper. Your bill keeps going up
AI is developing a “model-year” pricing dynamic, much like cars, with yesterday’s capabilities rapidly becoming commoditized, while this year’s frontier models stay expensive. Michael Watkins explains why and what this means for...
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