How logistics giant GXO is creating a culture of stability for a future of uncertainty
Explore how GXO builds a stable culture to navigate uncertainty, guiding behavior, learning, and employee empowerment for the future of work....
by Stefan Michel Published July 9, 2026 in Strategy • 1 min read
In this case study, we meet Anika, a CEO facing a familiar leadership dilemma: what to do with a high-performing ‘rainmaker’ whose behavior is damaging the workplace culture. Rajiv brings in revenue, but he also bends the rules, strains the atmosphere, and makes it difficult for new clients to work with him. Now Anika must decide how to protect a collaborative culture without losing the business Rajiv brings in.
Gemini AI was used for case ideation and editing, but not for writing. The author assumes responsibility for all content. The names of all protagonists and the company name have been disguised.
Professor of Management, Dean of Faculty and Research
Professor Stefan Michel‘s primary research interests are AI’s impact on strategy, pricing, and customer-centricity. He has written 13 books, numerous award-winning articles and ranks among the top 40 bestselling case study authors worldwide by The Case Centre. He is currently Dean of Faculty and Research at IMD. He co-directs the Breakthrough Forum for Senior Executives and is also Program Director for two IMD programs: the 10-day Breakthrough Program for Senior Executives (BPSE), guiding leaders in defining their next breakthrough; and Strategic Thinking, an 8-week online program with 1-1 coaching, helping professionals become better strategists while working on a concrete strategic initiative for their organizations.
17 hours ago • by I by IMD in Leadership
Explore how GXO builds a stable culture to navigate uncertainty, guiding behavior, learning, and employee empowerment for the future of work....
17 hours ago • by Dorotea Brandin in Leadership
Use the AAA framework to assess tasks and projects: 1–10 scores per criterion guide smarter, calmer workplace decisions....
September 29, 2026 • by Olivia Lichtenstein in Leadership
Discover the otrovert: a new archetype who sees what others miss, asks tough questions, and helps break through groupthink....
September 23, 2026 • by Michael Watkins in Leadership
Explore six common leadership decision traps and proven remedies to improve outcomes, from precise problem framing to securing lasting team buy-in....
Explore first person business intelligence from top minds curated for a global executive audience