Emil Andersson is Project Manager of Brightline Project Management Institute (PMI). He is a consultant and practitioner in the field of business strategy, transformation, and project management.
Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity. ...
Governments and the private sector are in a race against time to stave off a crisis of public trust in digital identities. Experts argue that policymakers and businesses must work in closer...