Emil Andersson

Latest publications

Fuse soft skills and digital for customer centricity on steroids

13 May 2021 • by Didier Bonnet, Katharina Lange, Frédéric Dalsace in Technology • 8 min read

Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity. ...

How can we fix digital’s big trust problem?

6 May 2021 in Technology • 3 min read

Governments and the private sector are in a race against time to stave off a crisis of public trust in digital identities. Experts argue that policymakers and businesses must work in closer...

Container cargo freight ship with working crane bridge discharge at container terminal, Aerial top view container ship at deep sea port.

No, AI has not killed supply chain management

4 May 2021 • by Ralf W. Seifert, Richard Markoff in Technology • 4 min read

Some have argued that supply chain management is on its way to becoming obsolete. Recent events would seem suggest otherwise. ...

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Latest publications

Fuse soft skills and digital for customer centricity on steroids

How can we fix digital’s big trust problem?

No, AI has not killed supply chain management