Singaporean security giant Certis believes CHROs must focus on transformation and trust
The CHRO should be at the heart of modern business strategy says Jaclyn Lee of Singapore’s security service provider, Certis....
AI strategy is a journey – these are the levers that matter
AI strategy is not about adopting technology. It is about deciding where to compete as value shifts across ecosystems and value chains – and having the organizational levers to make the move....
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The $2 hot dog strategy: Why AI can’t replace five-star service
AI is taking the effort out of professional services, and customers know it. Businesses must stop selling billable hours and start delivering unreasonable hospitality, writes Howard Yu....
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Is your AI a witness for the defense or prosecution?
Organizations have historically maintained a comfortable distance between corporate rhetoric and operating reality, but all that changed with AI. Boards must move past performative oversight or face severe regulatory and reputational risks,...
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AI keeps getting cheaper. Your bill keeps going up
AI is developing a “model-year” pricing dynamic, much like cars, with yesterday’s capabilities rapidly becoming commoditized, while this year’s frontier models stay expensive. Michael Watkins explains why and what this means for...
AI may write the recipe, but only we can taste the food
AI can optimize processes, but true leadership requires human judgment, says Shelley Zalis. Success depends on integrating machine intelligence with ‘soft skills’ like empathy and intention....
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How Swarovski used GenAI at scale to generate real profit
The Austrian crystal company achieved over 5% contribution to digital commerce with less than 1% of digital budget by emphasizing a value-first approach, its Chief Digital and Information Officer told IMD’s Luxury...
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