Three tips to start using AI as a communications sounding board
Learn how AI-powered feedback can boost executive coaching: three concrete tips to improve tone, word choice, and cultural insight....
Six new AI imperatives for every CEO and Board
Record CEO turnover, fractured geopolitics, and an AI transition that most companies are failing to profit from require a fundamental shift in the ways we lead and govern. Here is how to...
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The $2 hot dog strategy: Why AI can’t replace five-star service
AI is taking the effort out of professional services, and customers know it. Businesses must stop selling billable hours and start delivering unreasonable hospitality, writes Howard Yu....
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Is your AI a witness for the defense or prosecution?
Organizations have historically maintained a comfortable distance between corporate rhetoric and operating reality, but all that changed with AI. Boards must move past performative oversight or face severe regulatory and reputational risks,...
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AI keeps getting cheaper. Your bill keeps going up
AI is developing a “model-year” pricing dynamic, much like cars, with yesterday’s capabilities rapidly becoming commoditized, while this year’s frontier models stay expensive. Michael Watkins explains why and what this means for...
AI may write the recipe, but only we can taste the food
AI can optimize processes, but true leadership requires human judgment, says Shelley Zalis. Success depends on integrating machine intelligence with ‘soft skills’ like empathy and intention....
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How Swarovski used GenAI at scale to generate real profit
The Austrian crystal company achieved over 5% contribution to digital commerce with less than 1% of digital budget by emphasizing a value-first approach, its Chief Digital and Information Officer told IMD’s Luxury...
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