How incumbents can win in the disruption battle
Established firms can bridge the advantages of market power, long-standing customer relations and industry insights to triumph over rivals....
16 April 2024 • by Amit M. Joshi in Customer • 12 min read
Chris Tung is President of Strategic Development at Chinese e-commerce multinational Alibaba Group. He tells Amit Joshi how the company is integrating AI to optimize its customer experience....
Continue reading1 April 2022 • by Thomas W. Malnight, Ivy Buche in Customer • 10 min read
Established firms can bridge the advantages of market power, long-standing customer relations and industry insights to triumph over rivals....
29 November 2021 • by Julia Binder in Customer • 4 min read
Do consumer incentives have negative consequences on people and planet? Julia Binder, Professor of Sustainable Innovation and Business Transformation at IMD, explores the risks....
5 July 2021 • by Didier Cossin, Michael D. Watkins in Customer • 7 min read
Jeff Bezos will find the move from CEO to Chairman of the Board far from easy. Didier Cossin and Michael Watkins offer advice on avoiding the pitfalls ...
3 July 2021 • by Seán Meehan, Charlie Dawson in Customer • 3 min read
Customer-led strategies are proven to foster innovation, but how do you form one and sustain it? The first step is to eliminate inside-out thinking....
30 June 2021 • by Seán Meehan, Charlie Dawson in Customer • 2 min read
Do you know how to light the fire within your employees that drives them to seek change and innovation?...
10 March 2021 • by Dominique Turpin in Customer • 5 min read
From the opportunities presented by digital marketing to the hazards of failing to grasp that brand transparency is now a crucial marketing asset, here are seven trends that are increasingly impacting your...
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