How the company that ‘sells screws’ nailed the customer experience

So, you’ve learned you need to be resilient? Good – but it will cost you

March 9, 2023 • by Katharina Lange in Leadership • 9 min read

COVID-19 heightened appreciation among executives of the value of resilience. Now they need to engage in clear thinking about what the term means and how to instill it in their employees and...

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Why CMOs should be listening to the consumer on data

March 3, 2023 • by Öykü Işık in Leadership • 6 min read

Changes to data-privacy regulations require CMOs to rethink their strategies, warns Öykü Işık, Professor of Digital Strategy and Cybersecurity at IMD....

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How compassionate leaders improve business performance 

March 2, 2023 • by Paolo Cervini, Gabriele Rosani   in Leadership • 6 min read

Many executives still struggle to see the link between kindness and corporate results. Measuring leaders' more empathetic qualities against employee motivation is one way to quantify its impact on business performance, say...

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Rakuten's CEO has repeatedly proven doubters wrong – and he's at it again

February 22, 2023 in Leadership • 9 min read • Podcast available

Mickey Mikitani tells IMD President Jean-François Manzoni how he has grown Rakuten from an e-commerce startup into an ecosystem spanning internet services, fintech, and mobile....

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To shape your future, own your history

February 20, 2023 • by Lindsay Sarah Krasnoff in Leadership • 11 min read

After the controversy surrounding rap star Ye’s anti-Semitic comments, the sportswear giant adidas found itself under the spotlight for historical links to the Nazi regime. Lindsay Krasnoff explains how a legacy company...

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IG&H: Finding a new way to lead

February 17, 2023 • by Susan Goldsworthy in Leadership • 8 min read

When senior employees at Dutch firm IG&H walked away in frustration with the company’s leadership, founder and CEO Jan van Hasenbroek realized that things had to change. Susan Goldsworthy, Affiliate Professor of Leadership,...

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How do you get a quality answer? Now, that’s a good question

February 8, 2023 • by Heather Cairns-Lee, James Lawley , Paul Tosey in Leadership • 8 min read

Leaders will get far more useful responses if they learn the art of asking ‘clean’ questions. Heather Cairns-Lee, James Lawley and Paul Tosey explain how to do it....

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What fictional family dramas can teach us about real life

February 1, 2023 • by Kimberly A. Eddleston in Leadership • 5 min read

Family businesses seem to be made for the movies and television. They have everything: success, power and riches, as well as dysfunction and drama. Most are a caricature of reality, but nonetheless...

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Lessons from military leadership: The importance of morale

January 31, 2023 • by Francesca-Giulia Mereu, Stephen Kilpatrick in Leadership • 7 min read

Since the pandemic, we have been seeking to describe the phenomenon of how feelings impact performance. We explored resilience, well-being, and self-care, meandering through agility and mental health....

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Eight ways for an outsider to successfully get on board

January 26, 2023 in Leadership • 9 min read

Søren Toft, CEO of MSC Mediterranean Shipping Company, makes the case for respecting the legacy of a family-owned business when taking the helm....

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