Put the heart back into public services through digital and more
Digitalization, starting with smarter chatbots, can help redefine public services and the relationship between the people and the state, says Seán Meehan....
June 25, 2025 • by Alyson Meister in Innovation • 8 min read
In his final days as co-CEO of On, Marc Maurer gave participants of IMD’s Orchestrating Winning Performance a glimpse behind the scenes of the messy – and often uncomfortable – journey of...
Continue readingNovember 3, 2023 • by Seán Meehan in Innovation • 8 min read
Digitalization, starting with smarter chatbots, can help redefine public services and the relationship between the people and the state, says Seán Meehan....
October 30, 2023 • by Bali Padda in Innovation • 8 min read
Technology may lead to a more efficient process, but it’s not the best option if it worsens the customer experience – and without due regard to data cleansing the results can be...
October 25, 2023 • by Sigvald Harryson in Innovation • 8 min read
Does the winner really take it all? By combining expertise from distinct domains, organizations can unlock groundbreaking solutions that address climate change and environmental issues....
October 24, 2023 • by Richard Baldwin in Innovation • 10 min read
The forces of globalization and robotics – ‘globotics’ – are opening a new pathway to prosperity for developing nations. Richard Baldwin shares his vision of how this could look....
October 6, 2023 • by Howard H. Yu in Innovation • 7 min read
Unpredictability in the marketplace can quickly burst the bubble of any company not agile enough to adapt to change.Here are lessons from the soda pop giant’s successful mission to update and diversify...
October 6, 2023 • by Tomoko Yokoi in Innovation • 7 min read
IMD’s Tomoko Yokoi talks to Sven Kiontke, the founder and CEO of asphericon, the German specialist in aspherical lenses and optical systems...
October 5, 2023 • by Tomoko Yokoi, Michael R. Wade in Innovation • 7 min read
While many organizations commit publicly to responsible AI principles, a gap often exists when they put those principles into practice....
October 3, 2023 • by Sophie Bacq, Ruth V. Aguilera in Innovation • 7 min read
Responsible innovation hinges on wholly new governance mechanisms. In our study, recipient of the Journal of Management Studies 2022 Best Paper Award, we argue that you need to reframe value creation in...
September 28, 2023 • by Vanina Farber, Patrick Reichert, Shih-Han Huang in Innovation • 11 min read
There is a growing need to provide executives with the tools to take a more integrated approach to impact and business – and to change mindsets when it comes to financial decision-making. The impact...
September 28, 2023 • by Michael D. Watkins, Ralf Weissbeck in Innovation • 8 min read
Artificial intelligence is creating unprecedented opportunities and challenges for every CEO. While understanding the potential of these advanced technologies is essential, it’s not sufficient....
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