Put the heart back into public services through digital and more
Digitalization, starting with smarter chatbots, can help redefine public services and the relationship between the people and the state, says Seán Meehan....
Innovation
‘If you're not sure if you should do it, do it’: Marc Maurer shares On’s story
In his final days as co-CEO of On, Marc Maurer gave participants of IMD’s Orchestrating Winning Performance a glimpse behind the scenes of the messy – and often uncomfortable – journey of...
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In the age of AI, the whiteboard remains an essential tool
October 30, 2023 • by Bali Padda in Innovation • 8 min read
Technology may lead to a more efficient process, but it’s not the best option if it worsens the customer experience – and without due regard to data cleansing the results can be...
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Breaking boundaries without ‘breaking bad’: Co-creation for extreme innovation
Does the winner really take it all? By combining expertise from distinct domains, organizations can unlock groundbreaking solutions that address climate change and environmental issues....
How Coca-Cola refreshed itself in the face of changing tastes
October 6, 2023 • by Howard H. Yu in Innovation • 7 min read
Unpredictability in the marketplace can quickly burst the bubble of any company not agile enough to adapt to change.Here are lessons from the soda pop giant’s successful mission to update and diversify...
Want to innovate for people and planet? You need to rethink the value chain
Responsible innovation hinges on wholly new governance mechanisms. In our study, recipient of the Journal of Management Studies 2022 Best Paper Award, we argue that you need to reframe value creation in...
How the impact economy is delivering change with purpose
September 28, 2023 • by Vanina Farber, Patrick Reichert, Shih-Han Huang in Innovation • 11 min read
There is a growing need to provide executives with the tools to take a more integrated approach to impact and business – and to change mindsets when it comes to financial decision-making. The impact...
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