This case describes the principles that the IT department uses to make the key IT decisions in the bank. It describes the architecture of the bank and the governance structure. It also describes the evolving role of the CIO, and how the CIO works with the rest of the organization to make decisions about IT.
ING direct: The IT challenge (A) (Revised)
Summary
It is October 1999 and ING DIRECT, a retail bank, is growing fast and expanding into new geographic markets. Martin Vonk, the CIO, must decide how...
Reference
IMD-3-1344
Copyright
©2007
Copyright owner
IMD Copyright
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
ING direct: The IT challenge (B)
Summary
This case describes the principles that the IT department uses to make the key IT decisions in the bank. It describes the architecture of the bank...
Reference
IMD-3-1345
Copyright
©2003
Copyright owner
IMD Copyright
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications