Case Study

ING direct: The IT challenge (A) (Revised)

13 pages
December 2003
Reference: IMD-3-1344

It is October 1999 and ING DIRECT, a retail bank, is growing fast and expanding into new geographic markets. Martin Vonk, the CIO, must decide how to manage IT systems to support the growth of the bank. ING DIRECT’s strategy is to deliver simple products with no fees and very competitive rates, so IT and other infrastructure costs must be managed carefully. But a lack of investment or poor IT investment decisions could constrain the bank’s ability to grow within the countries it serves, or to expand into new countries. A key issue in the case is how to define the governance of IT in the bank. Who should make decisions and how should they be made? How do you define the priorities for the IT organization? This case is designed to be used with the companion case ING DIRECT: Your Other Bank (IMD-3-1343).

Keywords
Information Technology, Communication Technology, Agility, Infrastructure, Transformation, Chief Information Officer, Financial Services, Retail Banking
Settings
October 1999
Type
Field Research
Copyright
© 2007
Available Languages
English
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This case study is part of a series
  • ING direct: The IT challenge (A) (Revised)
  • ING direct: The IT challenge (B)
This case study is part of a series
  • ING direct: The IT challenge (A) (Revised)
  • ING direct: The IT challenge (B)
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ING direct: The IT challenge (A) (Revised)
By David C. Robertson
Case reference: IMD-3-1344 ©2007
Summary
It is October 1999 and ING DIRECT, a retail bank, is growing fast and expanding into new geographic markets. Martin Vonk, the CIO, must decide how...
Reference IMD-3-1344
Copyright ©2007
Copyright owner IMD Copyright
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

ING direct: The IT challenge (B)
By David C. Robertson
Case reference: IMD-3-1345 ©2003
Summary
This case describes the principles that the IT department uses to make the key IT decisions in the bank. It describes the architecture of the bank...
Reference IMD-3-1345
Copyright ©2003
Copyright owner IMD Copyright
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications