Why cybersecurity starts with your people

How AI is changing the cybersecurity landscape

AI is giving cyberattackers a wider range of targets and the opportunity to scale up. Hackers can manipulate AI tools such as chatbots by feeding them malicious information or asking them to reveal sensitive company data. Attackers also increasingly target employees directly, with sophisticated deepfake technology enabling highly convincing phishing and impersonation attacks. This means organizations must think beyond technological solutions and make people their first line of defense against attack.

The two essential ingredients of a successful cybersecurity culture 

1. Targeted and continuous training

With new styles of attack appearing all the time, ongoing training and clear communication are essential to keep employees up to speed with evolving threats. This means that “bite-sized” units of training delivered as a regular feature of the working day are more effective than, say, an annual 20-minute video. Organizations must also gain a general understanding of employees’ digital behaviors, including how different departments communicate, to reveal gaps in process or understanding.

2. Psychological safety

While close monitoring of employee digital activity is crucial, organizations must not allow security practices to erode trust. If employees fear blame, feel constantly watched, or believe they will be punished for an honest mistake, they may delay reporting, gifting attackers extra time.

A crucial element of psychological safety and a positive cybersecurity culture in general is transparency. Employees need to understand what is being monitored, why it is necessary, and where the boundaries are. Making every employee aware of cybersecurity processes helps everyone feel safer and reinforces the sense that they are on the same side.

Checklist

Answer these questions to assess whether your cybersecurity strategy is people-first:

• Is our training ongoing or static?
• Do we understand employees’ digital behaviors?
• Do we know how different departments communicate?
• Does the cybersecurity team feel supported and understood?
• Do employees understand what is being monitored and why it is necessary?
• Are our cybersecurity processes known and understood by everyone?