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Case Study

Nestlé Continuous Excellence (B): Launching NCE

By Bettina Büchel and Sophie Linguri Coughlan

9 pages

December 2011

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Reference: IMD-3-2213

The second case in this four-case series is set in May 2008. Following agreement to implement NCE at the Mirador meeting in July 2007, the NCE global team had developed a model, which it was ready to launch. José Lopez scheduled a two-day Global Operations Conference in Evian, for Nestlé’s technical, supply chain and procurement managers (around 250 people). One day of this meeting was dedicated to the formal launch of NCE to the entire operations community. He wondered how best to structure this event, in order to ensure buy-in and the smooth roll-out of NCE.

Learning Objective

The learning objective of this session is to explore the key success factors for the successful roll-out of a global initiative. This includes how to prepare and structure an event, in order to ensure commitment from managers at the operational levels, as well as the timeframe and scope of the roll-out plan.

Keywords

Performance Improvement, Quality, Engagement, Bottom-Up, Strategy Deployment, Strategy Roll-out, Matrix Organization, General Management, Strategy

Settings

World/global
Nestlé
2008

Type

Field Research

Available Languages

English

Related material

Video

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This case study is part of a series

Nestlé Continuous Excellence (A): Beyond cost savings
Nestlé Continuous Excellence (B): Launching NCE
Nestlé Continuous Excellence (C): Operations and beyond
Nestlé Continuous Excellence (D): Starting the journey beyond operations

This case study is part of a series

Nestlé Continuous Excellence (A): Beyond cost savings
Nestlé Continuous Excellence (B): Launching NCE
Nestlé Continuous Excellence (C): Operations and beyond
Nestlé Continuous Excellence (D): Starting the journey beyond operations

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