Quote:disruption fulls wing
The Digital Vortex 2019 study confirms that all 14 industries have moved closer to the center of the vortex, where the velocity and magnitude of change are highest. The positions of many industries have shifted between 2017 and 2019.
DV GIF
The study reveals a mismatch between what C-suite and executives understand and feel about digital disruption.
Leading Global Operations - Complexity and Change
Summary
Leading global operations through complexity and change in 2025 means embracing AI and ML to streamline supply chains and meet rising demands.
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China's technology sector - AI innovation
Summary
China's technology sector leads global innovation with AI, semiconductor growth, and strategic diversification. R&D investments fuel success amid regulatory challenges.
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Your company (and your life) in the hands of an AI agent?
Summary
The case study introduces an original way of exploring the many questions and concerns around AI adoption in business. Based on a true story, it discusses the dilemma of AI implementation through Joe, the CIO of ParcelFlow. Joe is getting ready to...
Reference
IMD-2666
Copyright
©2025
Copyright owner
IMD Copyright
Industry
Healthcare, Medical Device;Healthcare, Pharmaceuticals
Available Languages
English
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Research Information & Knowledge Hub for additional information on IMD publications
AstraPay in Indonesia: Playing the digital payments platform vs. ecosystem game
Summary
This case study explores AstraPay’s journey to become a significant player, despite its latecomer status, in Indonesia’s burgeoning digital payments landscape. Launched in 2018, AstraPay had grown to serve over one million customers, but it faced ...
Reference
IMD-2650
Copyright
©2025
Copyright owner
IMD Copyright
Organization
AstraPay
Industry
Finance and Insurance, Financial Services
Available Languages
English
Contact
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Is a US crypto reserve the next Fort Knox or a financial time bomb?
Summary
US President Donald Trump’s full embrace of digital assets has sent shock waves through the cryptocurrency market, driving a price surge while creating both new opportunities and heightened risks for investors and corporations. Last week, Mr Trump...
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Wie steht es um Ethik, Fairness und soziale Stabilität? Sieben Schlüsselfragen zur KI
Summary
Artificial intelligence promises great opportunities, but also dangers. Society must consistently ask itself how best to deal with this unavoidable and at the same time disturbing technology. Artificial intelligence (AI) is both heaven and hell. I...
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TBC Group: Future proofing a history of success
Summary
The case explores TBC Bank Group’s remarkable journey from a small Georgian bank to a regional leader in digital financial services across Central Asia. Founded in 1992 with just US$500 in initial capital, TBC evolved into Georgia’s largest financ...
Reference
IMD-2651
Copyright
©2025
Copyright owner
IMD Copyright
Organization
TBC Bank Group
Industry
Finance and Insurance, Banking
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications
Boosting and sustaining operational excellence
Summary
The case explores the principles and challenges of operational excellence through the experience of Magdi Batato, former EVP of Operations at Nestlé. It examines how he implemented Mission-Directed Work Teams (MDWTs) to empower front-line workers,...
Reference
IMD-2653
Copyright
©2025
Copyright owner
IMD Copyright
Organization
Nestlé
Industry
Consumer Goods, Food and Beverage;Consumer Goods
Available Languages
English
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Research Information & Knowledge Hub for additional information on IMD publications
ABN AMRO (A): When culture drives transformation
Summary
The case describes two transformation journeys for ABN AMRO bank. The first transformation is cultural and the second is digital. It explores the interplay between these two journeys from the perspective of the head of the Personal Banking. The case goes into detail regarding how the bank rebuilt its internal operating model. The hierarchy was de-layered and replaced with agile ways of working, employee empowerment and a new performance management approach. At first, there was a lot of chaos, but, after some time for adjustment, benefits started to appear, such as higher NPS scores and improved financial results. The new approach also helped the bank cope with the Covid-19 pandemic as many of the changes were linked to remote working for employees and technology-mediated service provision for customers. The case also explores new challenges that appeared. While some teams embraced the new ways of working, others had trouble letting go of legacy approaches. There were inconsistencies and confusion around performance measurement. Despite improving performance in some areas, multifunctional teams were not necessarily delivering the best customer experiences. Sick leave was increasing, and there were signs that employee engagement was falling. The reader is placed in the shoes of the head of Personal Banking who must come up with solutions to these challenges.
Reference
IMD-7-2192
Copyright
©2025
Copyright owner
IMD Copyright
Organization
ABN AMRO
Industry
Finance and Insurance, Banking
Available Languages
English
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Research Information & Knowledge Hub for additional information on IMD publications
ABN AMRO (B): The challenge of scaling self-organization
Summary
The B case picks up at the end of Case A. It’s now autumn 2022. Klaas Ariaans and Eric Jones, leaders within ABN AMRO’s Personal and Business Banking Division had been reflecting on the success of self-organization in their divisions. This new wor...
Reference
IMD-7-2439
Copyright
©2025
Copyright owner
IMD Copyright
Organization
ABN AMRO
Industry
Finance and Insurance, Banking
Available Languages
English
Contact
Research Information & Knowledge Hub for additional information on IMD publications