Thomas & Betts: Becoming partner of choice via customer centricity

In late 2021, Puneet Chhatwal, CEO of Indian Hotels Company Limited IHCL, found himself grappling with a new challenge beyond the impressive growth numbers the company had achieved since his tenure began in 2017 sustainability. Having led IHCL, the hospitality arm of the Tata Group, through one of its most transformative periods, including a turnaround from losses to profitability and the addition of over 100 hotels, Puneet now faced rising stakeholder and regulatory demand for measurable ESG impacts. The case explores IHCL's journey to embed sustainability in all its hotels including those under development through Paathya, its comprehensive ESG framework. Paathya, derived from Sanskrit meaning 'path,' symbolizes IHCL's commitment to structured sustainability by setting ambitious goals, including eliminating single-use plastics, adopting renewable energy and certifying all hotels under global sustainability standards by 2030. The case explores the organizational challenges IHCL faced and examines how the company formalized sustainability in every aspect of its business from financial decisions and design to engineering and daily operations. A key focus is placed on the cultural shift that Paathya required, ensuring buy-in from employees at all levels, including general managers of individual hotels, who were pivotal in driving green initiatives. IHCL's rapid growth and vision of expanding to 300 hotels under an asset-light model, raises crucial questions: Can the company balance its aggressive expansion with its sustainability commitments? Will Paathya continue to resonate with the core of the company's operations amid changing global standards and leadership? The case concludes by examining Paathya's early successes and the challenges ahead. How can IHCL sustain its hospitality leadership while leading the charge on sustainability?

When a Saudi consortium led by utilities giant Acwa Power signed $8.3 billion in deals this July to build seven solar and wind projects across the kingdom, it marked more than just another line entry in the country’s growing clean energy portfolio...

Firing on all engines, Unilever’s ‘crown jewel’ is scaling digital, talent, and strategy to lead growth in India’s fast-approaching $5tn economy.

As companies move from generative AI (gen AI) pilots to scaled efforts with measurable outcomes, many incumbents struggle to turn ambition into impact. Despite rising adoption, most gen AI initiatives fall short on ROI, highlighting the complexity...

CFOs are leading the de-conglomeration trend, using strategic breakups to unlock value and boost agility in today’s fast-moving business landscape

In complex situations, expertise can hold you back. Explore seven mindset shifts for unexpecting the expected and navigating uncertainty with greater agility.

Transitioning from CFO to CEO demands bold leadership, comfort with risk and a redefined view of finance as shared by four top executives on the journey.

AI is fundamental to the competitive strategies of the most advanced healthcare and pharmaceutical firms. Here is how they are adopting AI to be data-driven leaders.

ON’s Marc Maurer shares how purpose, humility, and bold choices fueled the brand’s rise—from anti-metaverse to IPO—in this inspiring leadership talk.

Artificial intelligence is perhaps the most far-reaching technology ever created. Google’s AI business strategist Gopi Kallayil recommends asking yourself three key questions regarding your business strategy and identifies three AI capabilities yo...