A blueprint for disruptive innovation
Roblox's recipe of simple fun for the masses highlights the flaws in Meta's attempts to market sophisticated innovations to a high-value customer segment....
Digitalization
Put the heart back into public services through digital and more
Digitalization, starting with smarter chatbots, can help redefine public services and the relationship between the people and the state, says Seán Meehan....
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How to be diplomatic in the age of Twitter
January 19, 2023 • by Mohamed Mahmoud Mohamedou in Digitalization • 6 min read
The diversification of actors and a widening of issues challenges the traditional model of diplomacy. A convergence of skills is needed from the public and private sectors to facilitate engagement between states,...
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The legal battle against cyber crooks should be national, not global
November 28, 2022 • by Edite Ligere in Digitalization • 6 min read
While the temptation exists to create an overarching international framework to combat cyber-risks, it is nation states that must be in the vanguard, argues Edite Ligere...
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Bridging the digital acceleration gap
September 29, 2022 • by Jens Löhmar in Digitalization • 5 min read
How digital leaders can overcome the barriers to achieving their ambitions...
- Audio available
New management methods needed as hybrid working goes mainstream
September 7, 2022 • by Dave Page in Digitalization • 6 min read
As hybrid working becomes the new norm, managers must find new ways to foster collaboration, digital competency, and employee well-being....
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Fuse soft skills and digital for customer centricity on steroids
Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity....
Three steps to execute an augmented retail strategy in the luxury goods industry
Distribution changes are calling for luxury brands to become more comfortable with digital. However, physical distribution remains relevant, so the focus should be on connecting customers’ online and offline journeys to help...
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