Customer loyalty is a myth, just ask my taxi driver
In his new book The Human Experience, John Sills explains why the “usefulness” of a retailer or service provider is far more important than any misplaced notions of fidelity....
October 20, 2026 • by Arturo Bris in Competitiveness • 7 min read
Heavy government borrowing and soaring AI investment are putting pressure on capital, while companies remain resilient. A sharp drop in profits, however, could trigger a global financial crisis....
Continue readingJanuary 9, 2023 in Competitiveness • 6 min read
In his new book The Human Experience, John Sills explains why the “usefulness” of a retailer or service provider is far more important than any misplaced notions of fidelity....
September 1, 2022 • by Christos Cabolis in Competitiveness • 5 min read
Executives quizzed in 63 countries reveal a new “interconnected” phase of globalization, with wide-ranging implications for governments and companies alike...
July 25, 2022 • by Arturo Bris in Competitiveness • 6 min read
The sharp fall in the value of cryptocurrencies this year is misleading. The underlying blockchain technologies remain truly transformational across a host of business applications – and are at a tipping point...
May 30, 2022 • by Kazuo Ichijo in Competitiveness • 7 min read
Japan has a serious problem with cultivating and retaining talent, says IMD professor of Innovation and Leaders...
May 12, 2022 • by Niccolò Pisani, Tahiru Azaaviele Liedong, Paolo Taticchi, Tazeeb Rajwani in Competitiveness • 11 min read
In the rush to sign up to the sustainability agenda, companies face a dilemma: how to balance the adoption of sustainable practices with delivering growth....
April 29, 2022 • by Arturo Bris, Philip Rosenzweig in Competitiveness • 7 min read
To boost company performance, executives must support the competitiveness of their countries and embrace public-private collaboration to help articulate and implement national strategy, say IMD Professors Arturo Bris and Phil Rosenzweig....
April 27, 2022 • by James Henderson, Ansgar Thiessen in Competitiveness • 12 min read
Gain competitive advantages by giving employees and stakeholders a bigger say in the organization's strategy....
April 1, 2022 • by José Caballero, Christos Cabolis in Competitiveness • 6 min read
Recent events have highlighted that consumers must now take an interest in checking the reliability of their providers...
February 10, 2022 • by Richard Roi in Competitiveness • 8 min read
Konica Minolta is known as a printer company, but a dual transformation is underway. Sam Errigo, Chief Operating Officer at Konica Minolta Business Solutions in the US, talks to Ric Roi about...
February 1, 2022 • by Liwen Zhang in Competitiveness • 4 min read
Research has found roughly a third of job seekers will not apply to a firm because of its political views....
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