Case Study

People's Grocery (A): The first step

6 pages
September 2011
Reference: IMD-3-2216

Soon after joining People’s Grocery, Canada’s largest grocery and health products retailer, as vice president of Enterprise Technology Services, Peter Trawling had been faced with an important decision. His boss, corporate CIO Fawad Rahim, had told him in no uncertain terms to reduce costs, and further suggested that the contract for in-store technologies would be a good place to begin. However, while researching the company’s IT management practices, Trawling uncovered some major issues that were likely to stand in the way of any comprehensive change. He only had a passing familiarity with the myriad of outsourcing contracts and relationships the firm had put in place over the years. His main focus thus far had been on strengthening the management team within the Enterprise Technical Services area, something that was sorely needed. Now, he needed to rethink his priorities. Rahim had been very clear – they were under the gun and needed to show results, fast.

Keywords
Outsourcing Management, Outsourcing Strategy, Performance Tracking, General Management, Strategy
Settings
Canada
n/a
Type
Field Research (Disguised)
Copyright
© 2011
Available Languages
English
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This case study is part of a series
  • People's Grocery (A): The first step
  • People’s Grocery (B): Priorities and risks
This case study is part of a series
  • People's Grocery (A): The first step
  • People’s Grocery (B): Priorities and risks
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People's Grocery (A): The first step
By Michael R. Wade
Case reference: IMD-3-2216 ©2011
Summary
Soon after joining People’s Grocery, Canada’s largest grocery and health products retailer, as vice president of Enterprise Technology Services, Pe...
Reference IMD-3-2216
Copyright ©2011
Copyright owner IMD Copyright
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications

People’s Grocery (B): Priorities and risks
By Michael R. Wade
Case reference: IMD-3-2217 ©2011
Summary
The second part of this series describes the initial measures taken by Trawler following his analysis of IT management practices at People’s Grocer...
Reference IMD-3-2217
Copyright ©2011
Copyright owner IMD Copyright
Available Languages English
Contact

Research Information & Knowledge Hub for additional information on IMD publications