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Case Study

ISS acquisition strategy (C): 2008

By James E. Henderson and Polina Bochukova

11 pages

April 2012

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Reference: IMD-3-2284

This case is about driving a serial acquisition strategy – a 10 year journey for ISS, one of the largest integrated facilities services companies in the world. Through its 600 acquisitions over 10 years, the company transformed from being a Nordic cleaning company to a global powerhouse in integrated facilities services offering what the company calls ‘the full house’ of services including: cleaning, catering, security, office support and landscape services. Case (C) describes ISS in 2008 just after the financial crisis, with a new executive team facing a decision on whether or not to continue on with the acquisition path they had being pursuing over the previous 10 years. The case describes in details the arguments for and the arguments against continuing on the acquisition path.

Learning Objective

Overall the learning objectives are threefold: 1) Determining the nature and organization scope of acquisition programs; 2) Recognizing the different approaches to acquisition integration depending on the strategic overlap with the existing business and need for cultural autonomy; 3) Recognizing when to stop acquisition programs as they can quickly take a life of their own.

Keywords

Mergers and Acquisitions, Acquisition Integration, Strategy, General Management

Settings

World/global
ISS
2008

Type

Field Research

Available Languages

English

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This case study is part of a series

ISS acquisition strategy (A): 2000
ISS acquisition strategy (B): 2007
ISS acquisition strategy (C): 2008

This case study is part of a series

ISS acquisition strategy (A): 2000
ISS acquisition strategy (B): 2007
ISS acquisition strategy (C): 2008

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