The Mexican partner in a Big 5 professional services firm reacts angrily to his Dutch partner’s email (see IMD-3-0963) about providing information for their British multinational client. Puzzled by the response to his email, Johannes takes his original email to two of his partners in adjoining offices and asks their opinion. They see nothing wrong and are as surprised as Johannes when he shows them Pablo Menendez’s reply. He wonders what to do now.
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