At a recent IMD Discovery Event participants gathered to to explore strategies for LGBTQ individuals to thrive in the workplace, and for the allies and the organizations to help in this process.
As societies across many parts of the world are making legal and cultural progress to embrace the Lesbian, Gay, Bisexual and Trans community (LGBT+ hereafter),1 many companies are still lagging behind in this process.
LGBT+ executives still find it difficult to bring their full identities to work, while their allies do not always feel empowered to help. In this article, we first describe the current situation of the LGBT+ community in the world and the difficulty of coming out and transitioning. Then, we share lessons from various guest speakers on strategies for LGBT+ individuals to thrive in the workplace and for allies and organizations to support them.
Situation of the LGBT+ community in the world
Almost 3 billion people live in countries where consensual same-sex activity is criminalized. Although significant progress has been made in the last few years, the map below shows how much still needs to be done. According to the International Lesbian, Gay, Bisexual, Trans and Intersex Association (ILGA), being gay is punishable in 70 UN member states by imprisonment, torture or even death and not one grants the same rights to LGBT+ people as their heterosexual counterparts.
In countries where laws are relatively accepting of the LGBT+ community – for example, Europe, the Americas and Oceania – LGBT+ people are still likely to suffer backlash in the streets and certain cultures can be slow to change. Take the example of same-sex marriage: In a survey on European views of minorities, the majority of people are in favor of gay and lesbian marriage in Western European countries,2 almost all of which have now legalized the practice. However, in the Central and Eastern Europe countries surveyed – none of which allow same-sex marriage – most people are against it. It has been estimated that two-thirds of the recent historical change in attitudes toward same-sex marriage in the US is due to people who are personally affected by it one way or another. But, for such a personal connection to happen, LGBT+ people need to “come out.”
While revealing one’s sexual orientation is a choice for LGB members, transgendered people often don’t have that liberty: their transition is visible. Although between 0.05% and 1.7% of the world population is born with intersex traits – that is, being intersex is about as common as having red hair – transgender people are often stigmatized and subject to multiple human rights violations:
Non-binary gender is not legally recognized in most countries and transgender people are not granted the same legal rights (or require a mental health diagnosis or surgery).
The US National Transgender Discrimination Survey revealed that 40% of transgender people have attempted suicide in their lifetime (nearly nine times the average rate for the US population). A majority (60%) of trans people reported that their family was supportive of their transgender identity. Yet, over 50% have been harassed at school or work and/or suffered physical or sexual violence, nearly 30% have experienced homelessness at some point in their lives and trans are three times more likely to live in poverty and to be unemployed.
Realizing one’s sexual orientation or gender identity and then sharing this information is a gradual process. Despite legal gains, most lesbian, gay, bisexual and transgender people choose not to disclose their sexual orientation. According to the Human Rights Campaign Foundation, 46% of LGBT+ individuals are closeted at work and 28% are totally closeted and not open to anyone in their lives. “Coming out” takes courage – it is an ongoing process that LGBT+ people have to face every time they meet someone new.
Fear of bullying (25% to 75% of LGBT employees encounter discrimination in the workplace), lack of trust, damaging promotional opportunities, difficulty in proving discrimination, fear of job loss
Negative reaction from family, friends, colleagues and society in general
Religious and/or legal implications.
However, remaining in the closet has consequences. Whether on the factory floor or at board level, evading questions about family life can be challenging. The boundaries between personal and professional life can be blurred since the workplace is full of seemingly innocuous chit-chat such as: how was your weekend, vacation, holiday? How is your wife, husband, spouse, children? Every time these questions are asked, closeted LGBT+ people need to make a choice: Should I ignore the question? Lie about it? Avoid personal life discussions? Hence, closeted employees tend to become isolated: 39% avoid or engage less with colleagues. In addition, since not sharing one’s personal life is often seen as a lack of authenticity and honesty by peers and supervisors, closeted LGBT+ individuals can suffer on two counts.
Hostility in the workplace can be even stronger for minorities within minorities, who often suffer from “double discrimination,” e.g., LGBT+ individuals of color, as well as lesbian and transgender workers. The Catalyst reported that 80% of the transgender population employed in 2015 experienced harassment or mistreatment at work.
Meet people where they are: Start the conversation by accepting the room you are in: understand people’s values and their perspective. For centuries, people have grown up absorbing homophobic language, don’t blame them for that, culture doesn’t change in the blink of an eye. Countries have different challenges and histories, and these differences need to be acknowledged: there’s no one-size-fits-all.
It’s not just what you say, it’s how you say it: Tone is crucial. Anger is not a strategy: having a rant may make you popular on social media but is temporary. First, research has shown that expressing anger eventually makes people feel worse. Second, winning is not about beating, it’s about persuading. Extending my rights doesn’t mean taking yours away. You can run a vote to divide a country and win, but there’s nothing sustainable in that win. Be mindful of that, at the end of a campaign people will leave with the tone you set.
Connect with people’s values and humanize your message: Most people are not LGBT+. So why should they care? Ideas are easy to distrust, but distrusting people is harder. Make them identify with a person, not a policy. That way, your story becomes theirs: if I can marry the person I love, why shouldn’t Margaret be able to as well?Thinking about who is best suited to deliver the message and how, before thinking about the why, is crucial. For instance, in the Irish campaign, the Yes-side launched the #RingYourGranny campaign, which featured several young supporters calling their grandparents. This campaign touched family values by relating to one of the most important family figures: grannies.
Create the space for people to talk and ask their questions: People will not become advocates if they are afraid to ask questions. Invite them to talk and be open to answering those questions. This was the objective of the “I’m voting yes, ask me why?” initiative during the Irish campaign, where people were invited to share their reasons for voting Yes but it also acted as an open invitation for people to ask their questions.
Box 1. Historical perspective on LGBT+ movement
Gay and lesbian activism has gained more traction in the 20th century than ever before in history. A turning point for gay liberation happened in 1969 when patrons of the Stonewall Inn, a gay bar in New York, fought against a police raid. This event triggered protests for gay liberation and is annually commemorated with today’s “pride marches.”
In the mid-1980s, the gay male community became the LGB movement since the word “gay” was perceived as not adequate to describe everyone in the community. Trans and intersex voices began to gain space in the 1990s and called for a more inclusive community, hence the inclusion of the letter T for transgender, I for Intersex and later Q for Queer. These additions also marked a tipping point: the community was no longer only about sexual orientation but included broader issues such as gender identity and gender expression. Nowadays, there are several variations of the acronym.
Mind language: Beyond the label
People often resent being put in a box, but labels have several advantages. First, having a specific terminology allows people to articulate what they feel, think and experience, which could help individuals to “come out” and render the process less tortured and easier to explain to others. Labels are important for marginalized communities as it enables them to name their struggle. By having a label, people can “own the language” used (e.g. telling people to use the word “transgender” instead of the derogatory “transvestite” term). Second, labels create communities. The existence of a word signals its importance and that there is a critical mass of people that share similar characteristics, which generates both solidarity and a sense of belonging.
However, debate about the exact terminology of a label can create divisions. For instance, referring to the community using “LGBT+” might be perceived as not inclusive enough, since the “Q”, “I”, “A” and other letters are not explicitly stated. Nevertheless, LGBT+ is easier to pronounce and remember than LGBTQQIP2SAA (Lesbian, Gay, Bisexual, Transgender, Queer, Questioning, Intersex, Pansexual, Two-Spirit, Asexual and Allies). Until they can read fluently, allies need to first understand the alphabet. The community should be here to help them understand. There is a time to fight labels and a time for peace.
What organizations can do to support LGBT+ employees
Business case on the benefits of diversity and inclusion (D&I)
The benefits of diversity are widely researched and acknowledged. Most research has focused on visible diversity (e.g. gender, age and race-based diversity), but many aspects of individual diversity (religion, sexual orientation, family and social status) are not seen immediately. It’s our visible and invisible uniqueness that brings value to the organization and inclusion is the key to unleash the power of our rich diversity.
If you are an ally looking to persuade doubters, here are three additional reasons why D&I of the LGBT+ community is important to businesses:
To keep on meeting client needs, organizations should acknowledge the diversity of these needs and expectations. By assuming that all customers are straight, you will be wrong 5% to 10% of the time (there were 4.5% of LGBT adults in the US in 2017 according to Gallup). Given that LGBT+ purchasing is estimated to be near $1 trillion, such assumptions are costly. Moreover, 71% of LGBT+ individuals and 82% of allies say they are more likely to purchase goods or services from a company that supports LGBT+ equality. The pasta company Barilla completely changed its strategy to become LGBT+ inclusive, after suffering backlash over its chairman’s comments.
Creating a great place to work is crucial to attract and retain top talent and key skills. 72% of allies say they are more likely to accept a job at a company that is supportive of LGBT+ employees. Moreover, “out” employees in safe environments contribute more to the business than closeted employees in a hostile environment: they are 20% to 30% more productive, trust their employer more, are more satisfied with the rate of promotion, and feel more loyal to the company.
Finally, this would send a clear signal that the organization stands up for human rights.
Concrete steps organizations can take
To mainstream LGBT+ diversity in organizations, it is imperative that the culture and environment open up to differences. Inclusion does not mean integration. Inclusion is reached when the needs of LGBT+ employees are fully integrated throughout all key systems and processes of the organization internally, visibly represented externally, and when leaders include all aspects of diversity in a transparent manner.
Step 1 - Assess the situation: The first step toward a successful D&I strategy is to know where the organization starts. As it is not possible to ask employees about their sexual orientation, the voices of underrepresented groups can be heard through employee networks and a workplace climate survey. Such surveys need to feature inclusion cluster questions around employees’ feelings toward how they are part of the team or not, whether they can be themselves, speak up without fearing consequences, or if they feel a need to adjust. LGBT+ networks are also useful to help employees to ask their questions and learn their rights.
Being mindful of the global situation of LGBT+ employees is also crucial when actively driving LGBT+ diversity. Globalization does not necessarily mean the same to a heterosexual employee as to an LGBT+ one: What should be an exciting opportunity to work in Dubai might not be that “exciting” when considering that homosexuality is illegal, and the laws can be harshly enforced.
Step 2 - Raise awareness and create the space to talk about it within the organization : Conversations about values, dignity and respect can be very emotional, so expect a lot of pushback and sentences such as “I’m not interested in people’s bedroom behaviors.” It is important for people to realize that the line between professional and private life is often blurred, and to raise awareness of the challenges of being LGBT+. To illustrate how difficult it is to hide one’s true identity, try the following exercise in your organization.
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Box 2. “Being the other” – inclusive group exercise
Give participants the following instructions:
Pair with someone in the group, preferably someone you don’t know.
Find somewhere you can sit and speak to each other.
Take it in turns to speak non-stop for four minutes about an exciting holiday you had with your life partner. You can answer the other person’s questions but do not reveal the name or sex of your holiday partner.
Return to your seat and write down two words to describe the experience.
Debrief as a group: How did it feel? Were you able to do it? Any surprises? How would you feel having to do this all the time? What can you do to help people who have to “hide” part of their lives at work?
It is important to convey what diversity and inclusion mean to the whole organization, how it translates to business results and why it is important. The organization’s external and internal message should be crystal clear. In this context, symbols can be very powerful; for example, LGBT+ employees should feel comfortable about having a picture of their partner on the desk.
The situation of transgenders should not be overlooked. For centuries, the existence of intersex people has been hidden or attempts have been made to subject them to medical intervention. As a result, their situation and struggles are generally misunderstood. Table 1 offers some advice on how to address a transgender person.
The OK Questions
These are supporting questions
The Sensitive Questions
These can act as triggers for dysphoria
The No-No Questions
These are confrontational and non-accepting
How would you like to be known?
What are your preferred pronouns?
What level of privacy should we implement for you?
How can we help you through the transition process?
What does hormone therapy do?
How long have you been on hormones?
Are you planning to go on hormones?
What hormones do you take?
Have you had “The Surgery?” Or, what surgeries have you had?
Are you planning to have surgery?
What did your surgery cost?
What was your old name?
So, aren't trans people just gay?
How long have you been trans?
Wow, you look like a real man/ woman! Are you really trans?
Step 3 - Take actions : Actions should match the talk in every area of inclusion in organizational policies. Here are some options to consider:
Parental leave: as family models are changing, a more inclusive policy would award the same parental leave to all parents, regardless of sex, adoption or surrogacy.
Security of mobile workforce: Be mindful of homophobia and transphobia when considering workforce mobility. In some instances, expat assignments could be accommodated (e.g. by offering 12 trips home instead of the usual 3 when a partner is unable to safely join).
Inclusive gender markers: Despite progress in LGBT+ rights, most benefits still go primarily to gay white men. A way to be more inclusive for transgender and intersex colleagues would be to have a more inclusive list of gender markers in the organization.
Proactively reward and foster behavior that supports inclusiveness: Send a clear message that homophobia and transphobia will not be tolerated in the workplace and that those who engage in or are aware of such acts but do nothing could face consequences.
 LGBT+ has become an umbrella term that covers diversity in both sexual orientation and gender identity/expression. See Box 1 for details about the historical evolution of LGBT+ acronyms.