Ali Aslan Gümüsay is a visiting research fellow at Judge Business School at the University of Cambridge and Head of the Innovation, Entrepreneurship and Society (IE&S) research group at the Humboldt Institute for Internet & Society.
In the quest for efficiency many organizations have forgotten the human side of customer service, says John Sills, author of The Human Experience. If in doubt, be human...
To properly address supply-chain risk, multinationals should be doing due diligence on every supplier and cascading action down through the value chain. ...