SIX Payment Services (A): Disruptive innovation in the European payments industry?
The payment processing industry in Europe had operated in largely the same way for decades. A standard system of financial processing and clearing ensured a steady profit pool for most of the players. However, the payments system in Europe was facing threats on a series of fronts, including changing regulation that shifted power away from some incumbents, lower prices, new competitors, and more demanding customers. One of the region’s large players, Swiss-based SIX Payment Services, needed to decide how to respond to these threats.
Disruptive innovation, the innovator’s dilemma
Six Payment Services, Finance and Insurance, Financial Services
2014
Cranfield University
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