Case Study

Schindler Escalators USA

8 pages
June 1998
Reference: IMD-3-0742

The case is set in the USA in 1992, and it documents the efforts made by Schindler of Switzerland to turn around the ailing escalator business that it bought from Westinghouse in 1989. It looks like the crisis is past in the market place, but there is management turmoil at the new greenfield plant that the company has built in a very rural area in the south. Everyone is leaving. Was the location decision a mistake? Is it savable? Is it time to change the general manager? How much trust is too much?

Crisis Management, Plant Location
United States of America
Field Research
© 1998
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