La Tour: Winning in the private hospital industry with value-based healthcare
This case describes the journey of a new CEO bringing an innovative vision and strategy to a for-profit hospital under new ownership. It shows the application of a value-based health outcome approach in this setting, focused on the strategic approach, marketing and branding customer-centricity, and leadership challenges. The case describes key drivers: insurance reimbursement and cost pressures, shareholder ROI, consultant physician and surgeon demands, and patient needs and expectations.
- How to create and implement change
- How to lead employees and non-employee key stakeholders towards an innovative top-down transformation
- How to communicate strategy with clear branding and internal and external messaging.
Hôpital de La Tour, Health Care
2018-2022
Cranfield University
Wharley End Beds MK43 0JR, UK
Tel +44 (0)1234 750903
Fax +44 (0)1234 751125
Email [email protected]
Harvard Business School Publishing
60 Harvard Way, Boston MA 02163, USA
Tel (800) 545-7685 Tel (617)-783-7600
Fax (617) 783-7666
Email [email protected]
Babson College
Babson Park, Wellesley MA 02457, USA
Tel +1 781 239 5884
Fax +1 781 239 5885
Email [email protected]
NUCB Business School
1-3-1 Nishiki Naka
Nagoya Aichi, Japan 460-0003
Tel +81 52 20 38 111
Email [email protected]
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in International Journal of Information Management August 2023, vol. 71, 102642, https://doi.org/10.1016/j.ijinfomgt.2023.102642
Case reference: IMD-7-2450 ©2023
in Morosetti, Paolo (Ed.) / Family business: Costruire un futuro sostenibile. Dialoghi fra imprenditori e accademici, pp.181-188 / Soveria Mannelli: Rubbettino Editore, 2023